Kara Strength
Norfolk
Summary
Trustworthy and dedicated person with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
6
6
years of professional experience
Work History
Weekday Team- Appliances
Lowes
04.2016 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Head Cashier
Lowes
03.2014 - 04.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, join reward programs, and open store credit card.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Manager
Tropical Smoothie Cafe
02.2013 - 03.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies and inventory shrinkage.
Crew Member
Tropical Smoothie Cafe'
04.2011 - 02.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Science - Nursing
Auburn University-Montgomery
Montgomery, ALHigh School Diploma -
Wetumpka High School
Wetumpka, AL05.2012
Skills
- Customer Service
- Problem-Solving Abilities
- Team Development
- Critical Thinking
- Product Promotion
- Product Sales
- Cash Handling
- Scheduling
- Paperwork Processing
- Complaint Resolution
Timeline
Weekday Team- Appliances
Lowes
04.2016 - 07.2017
Head Cashier
Lowes
03.2014 - 04.2016
Manager
Tropical Smoothie Cafe
02.2013 - 03.2014
Crew Member
Tropical Smoothie Cafe'
04.2011 - 02.2013
Associate of Science - Nursing
Auburn University-Montgomery
High School Diploma -
Wetumpka High School
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