Karanbir Matharoo
Bristow
Summary
Dynamic operations manager with a proven track record at Inwood Truck and Trailer Repair, enhancing communication and streamlining processes to boost profits. Skilled in logistics management and conflict resolution, I excel in optimizing supply chains and fostering strong customer relationships, ensuring timely delivery and exceptional service.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Inwood Truck and Trailer Repair
01.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Banker
BB&T
11.2017 - 01.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Loss Prevention Officer
Sears
01.2017 - 11.2017
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Consultative Sales Associate
Sears
10.2015 - 01.2016
- Upsold warranties and maintenance plans to customers purchasing merchandise.
- Researched inventory to determine if requested products were available.
- Identified prospects' needs and provided information on suitable products and services.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier
McDonald's
12.2014 - 04.2015
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Centreville High School
Clifton, VA06-2017
Skills
- Logistics management
- Conflict resolution
- Regulatory compliance
- Documentation and reporting
- Project management
- Problem-solving
- Resource allocation
- Customer service
- Time management
Languages
Punjabi
Full Professional
Hindi
Professional Working
Urdu
Limited Working
Timeline
Manager of Operations
Inwood Truck and Trailer Repair
01.2021 - Current
Banker
BB&T
11.2017 - 01.2021
Loss Prevention Officer
Sears
01.2017 - 11.2017
Consultative Sales Associate
Sears
10.2015 - 01.2016
Cashier
McDonald's
12.2014 - 04.2015
High School Diploma -
Centreville High School
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