KAREN BROOKS

Housekeeper/Laundry Lead

NAVY GATEWAY INNS & SUITES

04.2002 - Current

Supervise the Housekeeping and Laundry Department for NGIS.
Prepare weekly and monthly invoices for the linen being washed and returned to NGIS.
Order supplies for the Housekeeping and Laundry Department when needed.
Do linen inventory monthly for all NGIS buildings so there isn't any linen missing or damaged.
Maintain the equipment being used on a daily basis to ensure it's in working condition.
Collaborate with the staff to determine the best plan to handle situations.
Schedule and plan work; loads as well as but not limited to monthly meets and required classes needed to maintain regulated guidelines to support the mission.
Consults with the Front Desk to learn of the guests wants and needs to make their stay at NGIS Pleasant and comfortable.
Conducts daily inspections of the guests rooms for cleanliness and makes sure amenities are stocked daily.
Maintain security measures to protect the guests, staff, and the mission assigned to the office.
Responsible for the security of the staff and guests keys.
Greet/Communicate with the guests and attend to their needs.
Answer any questions or concerns that the guests may have accordingly.
Make sure the laundry room, lobby areas and buildings areas are cleaned daily.
Manage the Housekeeping and Laundry Department personnel to make sure they are during their jobs within standards and guidelines.
Answering day to day questions about the NGIS buildings and it's operation.
Make sure the Housekeeping checklist is done accordingly.
Utilize the Property Management System to retrieve guest information to make or change guest reservations.
Verify room reservations , secures credit card for expenses and authorize credit card for room charges.
Receive requests and verify reservations if rooms are not available provide a CNA or other lodging in the area.
Maintain quests privacy at all times.