Karen Violante
Moseley
Summary
Dynamic leader and communicator with a proven track record at Wells Fargo, where I spearheaded operations and risk management, enhancing customer service and compliance. Expert in leveraging computer skills and problem-solving to drive team performance and customer satisfaction. Excelled in mentoring talent and optimizing operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo
02.2009 - Current
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions throughout the day
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line daily
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent and promoting talent
Teller
Wells Fargo
12.1998 - 02.2009
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts -
John Tyler
Chester, VAHigh School Diploma -
James River High School
Skills
- Communication: The ability to communicate clearly and effectively
- Leadership: The ability to influence and guide others
- Customer Service: The ability to provide excellent customer service
- Attention to detail: The ability to be through and pay close attention to detail
- Problem-solving: The ability to identify and solve problem
- Computer Skills: The ability to use computers and software packages
- Compliance: The ability to follow established guidelines and regulations
Timeline
Branch Operations Associate Manager
Wells Fargo
02.2009 - Current
Teller
Wells Fargo
12.1998 - 02.2009
Associate of Arts -
John Tyler
High School Diploma -
James River High School
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