Karen L Tetting
Richmond
Summary
Friendly, efficient, contribute through hard work, attention to detail, including clerical support and public interaction. Self motivator and am willing to learn, grow, excel and adapt.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Huntsville Hospital
08.2022 - 10.2023
- Assisting with Vital signs, trained new staff members on procedures and protocols.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the hospital
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Remote Patient Coordinator
Psych Atlanta
08.2021 - 08.2022
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Coordinated charitable, government and community resources for patients.
- Encouraged patients to schedule recommended tests and procedures.
Dispatch/Scheduler/Receptionist
SkyWarrior Flight School
05.2020 - 06.2021
- Schedule a fleet of over 40 aircraft daily with corresponding flight instructions.
- Administered FAA exams.
- Maintain security of the flight line and items such as aircraft binders/keys/maintenance logs.
- Responsible for billing civilian students for their flight training per lesson.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from customers, vendors and various other callers seeking information.
- Vice President - Greg Sigler (850) 433 6115
- Human Resources - Michelle Burgess (850) 433 6115
Discovery Assistant
Kenny Leigh & Associates
01.2019 - 05.2020
- Managed billable hour tracking, payroll, client invoicing and schedules for the office.
- Prepared legal briefs, motions and pleadings.
- Answered telephone and coordinated meetings and conferences.
- Scheduled appointments, court appearances and depositions for firm with two attorneys.
- Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Director - Brian North (850) 200 4746.
Receptionist
Al Anon Family Group Headquarter
08.2016 - 12.2018
- Operated switch boards Answered over 90 calls per day Sorted out cash receipts and handled organization's mail Assisted other departments such as group records, admin, and conference.
- Maintained the reception area and dispatches safety alerts to the staff members.
- Maintained the WSO tour guide schedule, informed staff members when services were needed Opened and sorted mail to established auditing standards and procedures.
- Assisted departments with work flow such as survey, group changes, giving out meeting information, dispatching WSO emails to the departments and entering data from surveys.
- Implemented visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Supervisor - Davianna Wright (757) 563 1600.
Child and Youth Program Assistant
Dam Neck Child Developmental Center
04.2014 - 08.2016
- Managed safety and security of all children under care.
- Created and implemented diverse educational strategies to boost development.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Taught children to organize toys, wash hands and family style dining leading by example.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Met with parents about daily activities, positive developments and issues.
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Director - Shameka Harris (757-478-3166).
Education
Some College (No Degree) - Early Childhood Education
Santa Monica College
Santa Monica, CAAssociate of Science -
Calhoun Community College
Tanner, AL01.2025
High School Diploma -
London Central High School
High Wycombe, England06.2001
Skills
- Professional and dependable
- Adaptability
- Self-directed
- Bilingual, Level 1 Proficiency - Tamil
- Leadership
- Customer and client relations
- Telephone skills
- Scheduling
- Patient Confidentiality and Data Security
Brain Bag - Studer Community Institute - Volunteer
Helping families support literacy in their homes and encouraging families to read to their children.
Notary
- Notary Public - State Of Florida
Certification
- FAA Proctor, Federal Aviation Admistration
- Adult, Child and Baby First Aid/CPR/AED Certificate
Timeline
Patient Care Coordinator
Huntsville Hospital
08.2022 - 10.2023
Remote Patient Coordinator
Psych Atlanta
08.2021 - 08.2022
Dispatch/Scheduler/Receptionist
SkyWarrior Flight School
05.2020 - 06.2021
Discovery Assistant
Kenny Leigh & Associates
01.2019 - 05.2020
Receptionist
Al Anon Family Group Headquarter
08.2016 - 12.2018
Child and Youth Program Assistant
Dam Neck Child Developmental Center
04.2014 - 08.2016
Some College (No Degree) - Early Childhood Education
Santa Monica College
Associate of Science -
Calhoun Community College
High School Diploma -
London Central High School
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