Summary
Overview
Work History
Education
Skills
Timeline
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Karesa Fetters

New Church

Summary

Dynamic Administration Assistant with a proven track record at Princess Anne Police Department, excelling in office administration and customer service. Enhanced document organization and improved onboarding processes, showcasing strong data entry skills and effective communication. Recognized for fostering a welcoming environment while maintaining professionalism in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Administration Assistant

Princess Anne Police Department
12.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.

Cashier

Rite Aid
10.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Security Officer

Chenega Security & Protective Services
03.2021 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Cashier

Rite Aid
10.2020 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Service Member

United States Army
10.2016 - 08.2019
  • Increased morale by fostering a supportive work environment and recognizing individual achievements.
  • Conducted detailed analyses of intelligence data, contributing to informed decision-making processes.
  • Evaluated personnel performance and provided constructive feedback for improvement purposes.
  • Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
  • Assisted in the planning and execution of large-scale events, ensuring smooth operations while adhering to strict deadlines.
  • Delivered comprehensive reports on various topics, enhancing organizational understanding of key issues.
  • Initiated process improvements that led to increased productivity levels across the entire unit.
  • Collaborated with cross-functional teams to develop innovative solutions that optimized mission success.
  • Utilized advanced technical skills to troubleshoot complex equipment malfunctions swiftly.
  • Implemented innovative solutions to overcome challenges and improve overall mission accomplishment.
  • Improved operational readiness with thorough training exercises and evaluations.
  • Enhanced team efficiency by streamlining communication and implementing new procedures.
  • Led collaborative efforts to achieve unit goals and maintain high standards of performance.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

High School Diploma -

Washington Academy And Highschool
Princess Anne, MD

Bachelor of Science - Business Administration

University of Louisville
Louisville, KY
10-2027

Skills

  • Office administration
  • Administrative support
  • Data entry
  • Word processing

Timeline

Administration Assistant

Princess Anne Police Department
12.2024 - Current

Cashier

Rite Aid
10.2023 - 06.2024

Security Officer

Chenega Security & Protective Services
03.2021 - 04.2023

Cashier

Rite Aid
10.2020 - 01.2021

Service Member

United States Army
10.2016 - 08.2019

High School Diploma -

Washington Academy And Highschool

Bachelor of Science - Business Administration

University of Louisville

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