KARI-ANN RAMPERSAD
Chesapeake
Summary
To contribute to an organization, which provides a challenging position where I can maximize on my management, customer service skills and training experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Assistant Manager
My Storage
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Digital Associate/Merchandiser/Customer Service Representative
Total Wine & More
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Cash Office Administrator/Customer Service Representative
Lowes Home Improvment
08.2016 - 10.2017
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Accounts Supervisor/Personal Assistant
JSH Auto
11.2008 - 03.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Accounts Receivables Clerk
Laughlin & De Gannes Ltd
07.2010 - 11.2011
- Receiving all payments from Sales Representatives, Delivery Drivers and walk in customers
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Receptionist
St Clair Medical Centre
10.2008 - 08.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Assistant Accountant / Administrative Assistant
Kirvek Industries Limited
10.2006 - 09.2008
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payroll by validating work hours and attendance of employees.
- VAT, NIS and Health Surcharge Payments
CSR Cash Teller
Royal Bank of Trinidad and Tobago
01.2006 - 09.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Accounting Trainee
Cuna Caribbean
07.2004 - 09.2004
Education
Microsoft Office Advanced -
Upper Level Educational Institute
Diploma - Computing And Information Systems
School Of Business And Computer Science
2004
High School Diploma -
Holy Name Convent
Trinidad And Tobago06.2001
Skills
- Maintaining Clean Work Areas
- Loss Prevention Goals Monitoring
- Reading Comprehension
- Critical Thinking
- Petty Cash Management
- Inventory Accuracy
- Cash Register Operations
- Financial Transactions
- Scheduling
- Account updating
Timeline
Assistant Manager
My Storage
09.2024 - Current
Digital Associate/Merchandiser/Customer Service Representative
Total Wine & More
11.2023 - Current
Cash Office Administrator/Customer Service Representative
Lowes Home Improvment
08.2016 - 10.2017
Accounts Receivables Clerk
Laughlin & De Gannes Ltd
07.2010 - 11.2011
Accounts Supervisor/Personal Assistant
JSH Auto
11.2008 - 03.2012
Receptionist
St Clair Medical Centre
10.2008 - 08.2009
Assistant Accountant / Administrative Assistant
Kirvek Industries Limited
10.2006 - 09.2008
CSR Cash Teller
Royal Bank of Trinidad and Tobago
01.2006 - 09.2006
Accounting Trainee
Cuna Caribbean
07.2004 - 09.2004
Microsoft Office Advanced -
Upper Level Educational Institute
Diploma - Computing And Information Systems
School Of Business And Computer Science
High School Diploma -
Holy Name Convent
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