Detail-oriented with strong case management and legal research skills. Proven ability to streamline processes and enhance communication among clients and attorneys, ensuring compliance and efficiency.
Overview
12
12
years of professional experience
Work History
Paralegal
Kerry Hay Law Office
Wise, VA
01.2019 - 07.2026
Managed case files and maintained organized documentation to ensure compliance with legal standards.
Conducted legal research and analyzed statutes, regulations, and case law for attorney support.
Drafted legal documents, including pleadings and discovery requests, to streamline case preparation processes.
Coordinated communication between clients, attorneys, and court personnel to facilitate effective information exchange.
Customer Service Representative
Ballad Health System
Coeburn, VA
01.2015 - 12.2018
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Managed high-volume calls, ensuring timely responses to patient needs and concerns.
Collaborated with healthcare teams to streamline patient support processes and enhance service delivery.
Trained new staff on customer service protocols and system navigation for improved efficiency.
Entered daily charges and balanced accounts daily.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Mountain Empire Community College
Big Stone Gap, VA
2014
High School Diploma -
Pound High School
Pound, VA
2010
Skills
Legal research
Case management
Legal transcription
Notary Public
Client communication
Legal compliance
Administrative support
Proficient in MS office
Calendar management
Multitasking and organization
Strong interpersonal skills
Professional demeanor
Flexible schedule
Timeline
Paralegal
Kerry Hay Law Office
01.2019 - 07.2026
Customer Service Representative
Ballad Health System
01.2015 - 12.2018
Medical Billing And Coding Certificate - Medical Billing And Coding