Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Jackson

Pound

Summary

Detail-oriented with strong case management and legal research skills. Proven ability to streamline processes and enhance communication among clients and attorneys, ensuring compliance and efficiency.

Overview

12
12
years of professional experience

Work History

Paralegal

Kerry Hay Law Office
Wise, VA
01.2019 - 07.2026
  • Managed case files and maintained organized documentation to ensure compliance with legal standards.
  • Conducted legal research and analyzed statutes, regulations, and case law for attorney support.
  • Drafted legal documents, including pleadings and discovery requests, to streamline case preparation processes.
  • Coordinated communication between clients, attorneys, and court personnel to facilitate effective information exchange.

Customer Service Representative

Ballad Health System
Coeburn, VA
01.2015 - 12.2018
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely responses to patient needs and concerns.
  • Collaborated with healthcare teams to streamline patient support processes and enhance service delivery.
  • Trained new staff on customer service protocols and system navigation for improved efficiency.
  • Entered daily charges and balanced accounts daily.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

Mountain Empire Community College
Big Stone Gap, VA
2014

High School Diploma -

Pound High School
Pound, VA
2010

Skills

  • Legal research
  • Case management
  • Legal transcription
  • Notary Public
  • Client communication
  • Legal compliance
  • Administrative support
  • Proficient in MS office
  • Calendar management
  • Multitasking and organization
  • Strong interpersonal skills
  • Professional demeanor
  • Flexible schedule

Timeline

Paralegal

Kerry Hay Law Office
01.2019 - 07.2026

Customer Service Representative

Ballad Health System
01.2015 - 12.2018

Medical Billing And Coding Certificate - Medical Billing And Coding

Mountain Empire Community College

High School Diploma -

Pound High School
Kari Jackson