Karimah Bonie
Richmond
Summary
Achieved high customer satisfaction levels by resolving issues promptly and effectively. ,Cultivated a strong reputation for elevating service standards within healthcare settings. ,Pursued opportunities in medical office administration to drive operational efficiency and support patient care.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Tuckahoe Orthopedic
Richmond, VA
08.2022 - 03.2025
- Greeted and checked in patients, verified insurance, and collected copayments
- Scheduled and confirmed appointments, rescheduled as needed, and managed provider schedules
- Maintained and updated patient records in the EHR system
- Processed referrals, prior authorizations, and insurance verifications
- Communicated with patients, providers, and insurance companies to ensure timely care
- Handled phone calls, prescription requests, and general inquiries
- Assisted clinical staff with patient flow and daily office operations
- Ensured compliance with HIPAA and office policies and procedures
Customer Service Representative
Teleperformance
01.2017 - 01.2021
- Interacted with Anthem clients daily, building a strong customer base through providing personalized guidance, resolving issues, follow-up, and opening new accounts
- Communicated with a variety of co-workers & superiors, and maintained a welcoming demeanor
- Maintained accurate and organized call logs, while answering multi-line phone calls, and efficiently addressed clients’ needs
Unnamed Security
Alliedbarton
01.2014 - 01.2016
- Maintained security and oversaw the health/safety of all staff, clients, and visitors
- Vigilantly patrolled and inspected units, yards, and buildings
- Recorded organized information such as visitor identification and incidents of disturbances; kept daily logs of activities
- Properly enforced security compliance procedures for keys, equipment, and supplies; confronted and reported infractions as they arose
- Efficiently operated control room, monitoring all gates and cameras to ensure welfare, safety, and security of all in the building
Education
Medical Office Assistant Diploma - undefined
Bryant & Stratton College Online
01.2022
Skills
- Assisted in the development of policies and procedures for operational efficiency
- Supported quality assurance initiatives to enhance service delivery
- Executed multitasking to manage various responsibilities effectively
- Facilitated communication among team members to promote collaboration
- Aided in conflict resolution to maintain a harmonious work environment
- Utilized computer literacy to navigate software and tools necessary for tasks
- Organized time management strategies to meet deadlines consistently
- Complied with HIPAA regulations to ensure patient confidentiality
CORE COURSES:
- Healthcare Terminology
- Electronic Health Records
- Survey of Anatomy & Physiology
- Medical Office Support & Services
Timeline
Medical Office Assistant
Tuckahoe Orthopedic
08.2022 - 03.2025
Customer Service Representative
Teleperformance
01.2017 - 01.2021
Unnamed Security
Alliedbarton
01.2014 - 01.2016
Medical Office Assistant Diploma - undefined
Bryant & Stratton College Online