Karina Gaynor
VIRGINIABEACH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
VIRGINIABEACH
01.2026 - Current
- Assisted customers with inquiries and product selections at Wawa convenience
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to ensure efficient service during peak hours.
- Educated customers about promotions, loyalty programs, and store offerings effectively.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained cleanliness and organization of service areas and product displays.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Developed relationships with key clients through regular contact and follow-up communication.
Commercial Cleaner
LLC
VIRGINIABEACH
06.2023 - 09.2024
- Cleaned and sanitized commercial spaces using appropriate chemicals and tools.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Conducted regular inspections to identify areas needing additional attention.
- Collaborated with team members to complete cleaning tasks on schedule.
- Maintained inventory of cleaning supplies and reported shortages to management.
Education
GED
VIRGINIABEACH, Va Skills
- Point-of-sale operation
- Customer education
- Inventory management
- Cash handling
- Cleaning standards
- Sales techniques
- Team collaboration
- Effective communication
- Attention to detail
- Conflict resolution
- Customer advocacy
Timeline
Customer Service Associate
Wawa
01.2026 - Current
Commercial Cleaner
LLC
06.2023 - 09.2024
GED