KARISHMA KHADKA
Gainesville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in retail and medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
The Gardens Assisted Living
10.2025 - Current
- Assisted medical staff with patient assessments and documentation for effective treatment planning.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Streamlined communication between departments, improving workflow efficiency and response times in patient care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician
Virginia Hospital Center
02.2025 - 12.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities, enhancing overall care experience.
- Trained new staff on operational procedures and best practices in patient care.
- Performed bladder scanning, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
Medical Assistant
MMG Allergy and Asthma
01.2024 - 09.2024
- Administered allergy tests and interpreted results under physician supervision
- Educated patients on allergy and asthma management, including medication administration and lifestyle changes
- Scheduled appointments, handled patient inquiries, and managed medical records
- Assisted physicians in conducting allergy and asthma assessments, examinations, and treatments
- Prepared examination rooms, sterilized equipment, and stocked supplies
- Proficient in patient intake, assessment, and medical history recording
- Skilled in administering allergy tests such as skin prick tests and patch tests
- Experienced in assisting with allergy and asthma treatment procedures including immunotherapy and spirometry testing
- Knowledgeable in maintaining and updating patient records and EMR systems
Medical Assistant
Pain Treatment Center
03.2022 - 10.2023
- Proficient in medical terminology, patient assessment, and vital signs monitoring
- Experienced in administering injections and assisting with minor procedures.
- Knowledgeable in electronic health records (EHR) and medical billing systems
- Strong ability to communicate effectively with patients, physicians, and fellow healthcare professionals.
- Exceptional organizational skills and attention to detail
- Assisted pain management physicians in evaluating and treating patients with chronic pain conditions.
- Prepared examination rooms, count medicine, sterilized equipment and ensured a clean and safe environment
- Took patient histories, recorded vital signs, and updated medical record accurately and promptly
- Schedule patient appointments, coordinated referrals and managed medical record
Care Manager
Sunrise Senior Living
11.2019 - 04.2020
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Ambulated individuals around home, public and medical locations.
- Completed initial discharge planning assessments in electronic medical records on high-risk patients.
- Facilitated communication between members of health care delivery while involving clients in decision making processes to minimize service fragmentation.
- Identified risk management concerns and reported scenarios to appropriate management.
- Ascertained whether the client needed government assistance and tracked assistance application status. Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
Cashier
Home Depot
08.2018 - 10.2019
- Operated the cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Met high productivity standards in processing payments for customers.
- Scanned customer purchases and supported transactions to streamline the sales process.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Helped with purchases, locating items and signing up for rewards programs.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
Front End Supervisor
Unique Thrift Store
03.2016 - 11.2018
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement.
- Managed opening and closing procedures by reconciling sales records and cash transactions with computers and managing all the paperwork.
- Controlled cash movements and department expenses to maintain budgetary goals.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education
Licensed Practical Nurse - Nursing
Standard College of Nursing
Falls Church, VA12.2025
High School Diploma -
Sagarmatha Multiple College
Nepal04.2014
Skills
- Case assessments
- Medical chart documentation
- Vital sign monitoring
- ADL support
- Records maintenance
- Employee training
- Effective planning
- Hospitality services
- Fluent in English, Hindi, and Nepali languages
- Listening skills
- Administrative skills
- Customer outreach
- Issue resolution
- Time management
- Patient care
Certification
- CNA - Certified Nurse Assistant
- LPN - Licensed Practical Nurse
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
CNA
The Gardens Assisted Living
10.2025 - Current
Patient Care Technician
Virginia Hospital Center
02.2025 - 12.2025
Medical Assistant
MMG Allergy and Asthma
01.2024 - 09.2024
Medical Assistant
Pain Treatment Center
03.2022 - 10.2023
Care Manager
Sunrise Senior Living
11.2019 - 04.2020
Cashier
Home Depot
08.2018 - 10.2019
Front End Supervisor
Unique Thrift Store
03.2016 - 11.2018
Licensed Practical Nurse - Nursing
Standard College of Nursing
High School Diploma -
Sagarmatha Multiple College