Karl Dorgan
Keswick
Summary
Most recently, a Food Service Manager for four years with a proven track record at Chick-fil-A, with experience in team management and customer service. Proficient in food safety and conflict resolution, I worked on improving operational efficiency and customer satisfaction. Successfully trained staff, ensuring adherence to high standards while effectively handling cash and inventory.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Manager
Chick-fil-A
Charlottesville
07.2020 - 05.2025
- Managed daily operations to ensure efficient food service delivery.
- Trained and supervised team members on operational standards and customer service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Adhered to company food, safety, quality, and sanitation policies.
- Reconciled daily transactions, managed third-party transactions, and balanced cash registers and the store's change fund.
- Explained goals and expectations required of trainees.
Landscape Worker
Self-Employed
Keswick
02.2017 - 10.2019
- Operated landscaping tools like blowers, trimmers, and mowers for various tasks.
- Placed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
Education
Some College (No Degree) - General Studies
Piedmont Virginia Community College
Charlottesville, VASkills
- Customer service
- Team management
- Food safety
- Conflict resolution
- Cash handling
- Inventory control
Affiliations
- Golf
- Reading
- Exercise
Certification
- ServSafe Certified
Timeline
Food Service Manager
Chick-fil-A
07.2020 - 05.2025
Landscape Worker
Self-Employed
02.2017 - 10.2019
Some College (No Degree) - General Studies
Piedmont Virginia Community College
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