Karla Dalli
Portsmouth
Summary
Proven administrative professional with a track record of enhancing office efficiency and improving document management systems, notably at Cerveceria Tijuana. Skilled in Microsoft Word and Outlook, demonstrating exceptional time management and customer service abilities. Achieved a significant increase in client satisfaction through meticulous administrative support and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Cerveceria Tijuana
05.2009 - 08.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Personal Assistant
1st Lady of Tijuana Baja California
02.2008 - 09.2009
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Entrusted to handle confidential and sensitive situations in professional matter.
Administrative Assistant
Exterior Relations
05.2007 - 11.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor's Degree - Art
Casa De La Cultura
Tijuana Baja California 09.2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Cerveceria Tijuana
05.2009 - 08.2010
Personal Assistant
1st Lady of Tijuana Baja California
02.2008 - 09.2009
Administrative Assistant
Exterior Relations
05.2007 - 11.2008
Bachelor's Degree - Art
Casa De La Cultura
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