Karla Munoz Alegria
Sterling,VA
Summary
Enthusiastic and skilled Leader knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, SLA and word processing software.
Overview
17
17
years of professional experience
Work History
Outbound Supervisor
GXO Logistics
05.2023 - Current
- Streamlined outbound processes by implementing efficient scheduling and resource allocation strategies.
- Reduced order processing time by consistently monitoring staff performance and providing constructive feedback.
- Improved overall productivity by implementing effective training programs for new hires and existing employees.
- Maximized warehouse space utilization, optimizing storage layouts to accommodate increased inventory levels.
- Increased on-time shipments by rigorously tracking daily progress against goals and addressing any issues promptly.
- Enhanced communication between team members, fostering a collaborative work environment that encouraged information sharing and problem solving.
- Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.
- Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
- Oversee a team of 25+ hourly, including 3 Leads
- Operation new to a VOVO structure: Heavily involved with daily outside vendors.
- Manage a Fleet of 4 trailers and 6 box truck
Team Leader - Outbound
GXO
10.2022 - 05.2023
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Assist with team management, order allocation, and assigning orders to pickers.
- Handled day-to-day shipping more than 100 orders per day.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Established open and professional relationships with team members to resolve various issues quickly.
- Conducted training per SWI and mentored team members to promote productivity and commitment to friendly service.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve process operations and minimize waste.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in increasing Outbound Quality from 95% to 99% quarter over quarter.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Successfully lead a team of 6 FTE, CWR.
Team Leader , Inbound
GXO
12.2021 - 09.2022
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Received 3-5 trailers daily and maintain a 4hr D2S SLA
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Developed strategies to optimize utilization of available resources.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve process operations and minimize waste.
Material Handler
GXO Logistics
01.2021 - 11.2021
- Perform duties that may include auditing, packing, and processing orders
- Verify orders, label products, and use a handheld scanner
- Transported inventory items to appropriate locations.
- Read production orders, work orders, shipping orders, and requisitions to determine items to be moved, gathered, or distributed.
- Maintainedaclean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Work in a safe manner that protects you and your team members
- Support operations by moving material and inventory throughout the facility.
- Packed items into appropriate containers for shipment.
Team Leader
Oberthur Technology of America / Idemia
01.2016 - 01.2021
- Involve in practical problem-solving projects
- Liaised between the machine operator and supervisor, maintenance personnel, engineers, and production management in maintaining daily operations
- Handover, shift report, and morning meetings
- Ensure that all machinery is operational
- Maintain a high level of card quality, including but not limited to inspection for water spots, ink smudges, proper color application, and dents
- Entrusted to maintain high specifications within tight specifications and deadlines
- Maintain roster and ensure team motivates and any issues resolved or highlighted as appropriate.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
Machine Operator
Oberthur Technology Of America/IDEMIA
01.2015 - 01.2016
- Received job assignments from direct shift supervisor and check job orders to verify specifications meet customer standards prior to running job
- Ensures that all application processes are functioning correctly at all times
- Set up anEmbedding machine to perform the application within product specification, ensuring the chip is embedded in the correct positioning per the job order.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used precision measuring tools, micrometers, and calipers to meet required product specifications.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Inspected products and machines to maintain quality and efficiency.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems.
Team Leader
SAS Management, INC
01.2007 - 01.2015
- Manage kitchen staff and coordinate food orders
- Supervising food prep and cooking
- Schedule kitchen staff shifts
- Order food supplies and kitchen equipment, as needed
- Maintain sanitation and safety standards in the kitchen area
- Managed kitchen operations for high-grossing, fast-paced concession kitchen
- Instructed cooks and other workers in preparing, cooking, garnishing, and presenting food.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to resolve various issues quickly.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
Liceo San Miguel
San Miguel, El Salvador 12.2003
SAFE: Certified professional food manager. -
SERV
2012
Adult ESOL Class: Esol class diploma. - undefined
2011
Computer Tech Certificate - undefined
Universidad UNIVO de Oriente
2007
Skills
- Problem Solving
- Company Safety Standards
- Employee Relationships
- Train Staff
- Transportation Planning
- Personnel Scheduling
- Operational Efficiency
- Adaptability
- Production Methodologies
- Operational Standards
- Troubleshooting
- Process Driven
Languages
Spanish
Native or Bilingual
Timeline
Outbound Supervisor
GXO Logistics
05.2023 - Current
Team Leader - Outbound
GXO
10.2022 - 05.2023
Team Leader , Inbound
GXO
12.2021 - 09.2022
Material Handler
GXO Logistics
01.2021 - 11.2021
Team Leader
Oberthur Technology of America / Idemia
01.2016 - 01.2021
Machine Operator
Oberthur Technology Of America/IDEMIA
01.2015 - 01.2016
Team Leader
SAS Management, INC
01.2007 - 01.2015
High School Diploma -
Liceo San Miguel
SAFE: Certified professional food manager. -
SERV
Adult ESOL Class: Esol class diploma. - undefined
Computer Tech Certificate - undefined
Universidad UNIVO de Oriente
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