Summary
Overview
Work History
Education
Skills
Timeline
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Karla Smith

Buena Vista

Summary

Dynamic professional with a proven track record in customer service at Alorica, excelling in problem-solving and multitasking. Recognized for enhancing customer satisfaction through effective communication and a friendly demeanor. Adaptable and detail-oriented, committed to fostering teamwork and achieving operational excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Stay At Home Parent

Self
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Caregiver

Grandparents
10.2022 - 07.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Call Center Representative

Alorica
03.2021 - 10.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

Little General
09.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Scott High School
Madison, WV

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Critical thinking
  • Calm under pressure
  • Multitasking Abilities

Timeline

Stay At Home Parent

Self
09.2023 - Current

Caregiver

Grandparents
10.2022 - 07.2023

Call Center Representative

Alorica
03.2021 - 10.2022

Cashier

Little General
09.2020 - 03.2021

Scott High School

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Karla Smith