Karla S. Marquez Medrano
Richmond
Summary
Diligent Pharmacy Intern with hands-on experience in assisting pharmacists and managing pharmaceutical tasks. Successfully contribute to patient care through accurate medication dispensing and detailed patient consultations. Demonstrate expertise in maintaining inventory and ensuring compliance with regulatory standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Intern
Walgreen's Pharmacy
12.2024 - Current
- Expand knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provide friendly customer service at drop-off and pick-up counters.
- Develop strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Educate patients on possible drug interactions, potential side effects, and optimal methods of administration.
Senior Certified Pharmacy Technician
Walgreens
11.2020 - 12.2024
- Enhance pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Support the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improve patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Maintain and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment.
Customer Service Associate
Walgreens
06.2018 - 03.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
Education
Doctor of Pharmacy - Pharmacy
Virginia Commonwealth University
Richmond, VA05-2028
Associate of Science -
Northern Virginia Community College
05.2024
Skills
- Pharmacy Equipment Use
- Drug Inventory Control
- Knowledge of Brand and Generic Drugs
- Staff Training and Development
- Immunization Administration
- Confidentiality and HIPAA
- Prescription Processing
Certification
- CPhT - Certified Pharmacy Technician (National PTCB Certificate)
- Virginia Board of Pharmacy Technician License
- APhA Immunization Certification
- CPR Training
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Intern
Walgreen's Pharmacy
12.2024 - Current
Senior Certified Pharmacy Technician
Walgreens
11.2020 - 12.2024
Customer Service Associate
Walgreens
06.2018 - 03.2019
Doctor of Pharmacy - Pharmacy
Virginia Commonwealth University
Associate of Science -
Northern Virginia Community College
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