Karli Mace
Richmond
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, following difficult instructions and implementing new cleaning procedures. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Cleaning Crew Member
Kathleens Cleaning
Richmond
11.2024 - Current
- Cleaned residential and commercial spaces using industry-standard tools and products.
- Organized cleaning supplies and equipment for efficient workflow during tasks.
- Followed safety protocols to maintain a safe working environment during cleaning tasks.
- Assisted team members in completing larger cleaning projects as needed.
- Communicated effectively with clients to understand specific cleaning requirements and preferences.
- Provided excellent customer service when interacting with customers or colleagues.
- Reported any damages or repairs needed to supervisor immediately.
Cleaning Crew Member
Weekly Cleaning
Richmond
04.2024 - 08.2024
- Cleaned residential and commercial spaces using industry-standard tools and products.
- Organized cleaning supplies and equipment for efficient workflow during tasks.
- Followed safety protocols to maintain a safe working environment during cleaning tasks.
- Assisted team members in completing larger cleaning projects as needed.
- Applied appropriate cleaning techniques for various surfaces, including floors and fabrics.
- Communicated effectively with clients to understand specific cleaning requirements and preferences.
- Provided excellent customer service when interacting with customers or colleagues.
Pet Sitter
Rover.com
Richmond
09.2023 - 04.2024
- Provided attentive care to pets during scheduled visits for Rover.com clients.
- Managed daily feeding and exercise routines for various pet breeds.
- Maintained clear communication with pet owners about their pets' needs and behaviors.
- Administered medication to pets as directed by pet owners or veterinarians.
- Completed detailed reports on pet activities for owner review after each visit.
- Coordinated schedules efficiently to accommodate multiple clients and their pets' needs.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Sales Associate
Publix
Richmond
12.2022 - 06.2023
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor and displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and ensured accurate product placement and labeling.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
JR Tucker High School
Richmond, VASkills
- Cleaning techniques
- Safety protocols
- Customer service
- Attention to detail
- Problem solving
- Adaptability to instructions
Timeline
Cleaning Crew Member
Kathleens Cleaning
11.2024 - Current
Cleaning Crew Member
Weekly Cleaning
04.2024 - 08.2024
Pet Sitter
Rover.com
09.2023 - 04.2024
Sales Associate
Publix
12.2022 - 06.2023
JR Tucker High School