Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karlyanis Santana

Petersburg

Summary

Dedicated customer support professional with strong bilingual communication skills, excelling in resolving inquiries and enhancing service quality. Proven ability to manage high call volumes while maintaining professionalism and integrity.

Overview

6
6
years of professional experience

Work History

Chemed Call Service Representative

CHEMED
06.2025 - 04.2026
  • Handled 80+ inbound calls daily, assisting customers with inquiries and resolving issues efficiently
  • Maintained professionalism and accuracy in a fast-paced, high-volume environment
  • Documented interactions thoroughly to support follow-ups and service quality
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed patient scheduling efficiently, ensuring optimal workflow and minimal wait times.
  • Implemented feedback mechanisms to improve service quality and client satisfaction rates.

Chemed Bilingual Care Facilitator/Front Desk Receptionist

ChenMed
05.2023 - 04.2025
  • Coordinated care plans for patients, ensuring alignment with medical and social needs.
  • Facilitated communication between healthcare teams and patients to enhance care delivery.
  • Streamlined appointment scheduling processes, improving patient access to services.
  • Coordinated patient referrals, prescription requests, and medical record updates with accuracy and confidentiality
  • Maintained organized medical records and supported front office efficiency
  • Mentored new staff on best practices in patient engagement and care facilitation techniques.
  • Prepared documents and reports for clinical reviews and discharge plans.

Produce Associate

Fresco Y Mas
09.2020 - 02.2021
  • Ensured fresh produce quality through daily inspections and adherence to safety standards.
  • Assisted in inventory management by monitoring stock levels and conducting regular audits.
  • Collaborated with team members to streamline product displays, enhancing customer accessibility.
  • Trained new associates on proper handling and storage techniques for perishable goods.
  • Supported seasonal promotions by arranging eye-catching displays that attracted customer interest.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Stocked fruits and vegetables and removed old or poor quality products.

Education

High School Diploma -

East Lee County High School
Fort Myers, FL
05.2020

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Bilingual
  • coaching new hires
  • honesty and integrity
  • fast learning/ willing to learn new things

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Chemed Call Service Representative

CHEMED
06.2025 - 04.2026

Chemed Bilingual Care Facilitator/Front Desk Receptionist

ChenMed
05.2023 - 04.2025

Produce Associate

Fresco Y Mas
09.2020 - 02.2021

High School Diploma -

East Lee County High School
Karlyanis Santana