Karmelia Shepperson

• Maintains customer relationships with the buyer and provides support for questions related to purchase orders/sales orders. Provides resolutions to meet the customers requests. Customer Account Specialist supports sales team by fielding customer request by working with necessary departments to problem solve and to satisfy customer inquires 1,500. CAS ensures all data is correct including order management, manage quotes and follow up on them.
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
• Communicated with approximately 15-20 clients daily to understand needs and explain product value.

• Provides telephone and receptionist duties, orders all supplies for the two divisions, coordinate requirements with supervisors and team leads, maintaining sufficient supply of commonly used items consistent for operations and follows up on orders to ensure timely delivery. Requisitioning office supplies, repairs on office equipment and printing services. Reserves conference rooms for meetings. Maintaining Supervisor calendar and schedules TEAMS conference calls meetings. Organizing the flow of clerical process and in subordinate offices. Receives mail and distributes to employees in the division. Serves as Liaison for service requests. Oversees general repairs, coordinates and expedite requests with employees and service line to ensure the requests are submitted.

• Provides clerical and administrative support to Nutrition and Food Services. Managed approximately 30 incoming calls, emails and faxes daily. Complies data from timesheets and daily report sheet for submission of time and attendance. Timekeeping is the primary duties submit time worked, annual and sick leave, authorized absence, leave without pay, absence without leave, military leave, compensatory time, overtime as well as unscheduled time for part time employees is entered as proxy. Time keeping duties include process late and/or corrected timecards and submission of LEAF request for any payroll discrepancies. Current use Microsoft outlook, word, excel, adobe acrobat, prepares documents and office automation.

Procures medical supplies and services for Veterans. Conducts open market research for purchases of routine equipment, supplies and services. Follow up on undelivered orders and purchase card transactions to close out purchase orders. Clerical support to the prosthetic department. Makes purchases of specific, clearly defined medical supplies and services , using standard purchase methods. Determines any additional information needed to support or complete purchase request. Coordinates with requesting office to obtain additional information determined necessary to support or complete purchase request. Purchases a variety of common commercial supplies and services by placing noncompetitive delivery orders against established contracts. Verifies completeness of item descriptions, quantity limits, estimated cost, and source of supply by referring to schedules, vendors catalogs, and history files, or through contacts with vendors.

• Streamlined procurement workflows by implementing best practices and standard operating procedures.
• Trained junior staff on purchasing policies, systems, and vendor management practices.
• Receives approximately 10-20 customer request daily.

• Manages and controls all inventory transactions for assigned areas to include NICU, PICU, Inpatient Mental Health and Pediatrics Units in the medical center. These activities include physically receiving items from a Primary Inventory Point or vendor, transporting supplies from the warehouse to the user’s locations, unpacking outer shipping containers and putting items away at the user’s location. Monitors stock levels, revises replenishment frequencies, rotates stock and performs assigned inventory management tasks in order to maintain uninterrupted supply support for an assigned area. I am responsible for ensuring products are available for use when and where needed. I am responsible for making recommendations regarding space needs and space utilization relative to inventory control. Maintains all due-in records and processes receipt documents to properly add assets to the expendable inventory. Monitors due-in actions, back order reports and delinquent delivery reports, and takes proper action to keep delinquent deliveries to an acceptable minimum level. Reviews and analyzes stock data to assure the most economical levels are maintained and to assure an acceptable accuracy level. Performs duties as a Government Purchase Credit Card (GCPC) Card holder. I reconcile over $440.000.00 budget and purchase supplies for four units. Performs a variety Administrative duties. I am the Maintenance Liaison Representative which submits trouble tickets to Facilities to maintain regular maintenance of the three units.

• Intake of patient information for admission of the Navy SARP (Substance Abuse Rehabilitation Program)program. Collect data and data entry, ability to communicate orally and in written form. Familiar with computers and software programs, Microsoft word, excel and power point. Knowledge of hospital policies and procedures and Joint Commission regulatory requirements. Advises Recovery Services Division Head on Administrative and Patient Affair policies. Maintain clinic time-sheets and submits for all contract employees. DMLSS Liaison submits electronic requests for maintenance, repair, or constriction services. Pulls consults, answers and enters data onto database. Generates provider monthly schedules and schedules PIOP screening appointments. Managed over 500 inpatient request from DAPA.