Karneshia Ingram
Newport News,VA
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Maximus
02.2021 - 05.2024
- Evaluate customer information to determine initial and ongoing eligibility for state-sponsored programs, ensuring compliance with relevant rules and regulations.
- Verify and cross-reference customer data across multiple system interfaces to maintain accuracy and integrity of customer records.
- Provide training and support to team members on data entry processes and issue escalation procedures, enhancing overall team efficiency and accuracy.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Processed and completed at least 10 applications per day.
Freight Handler
Walmart Distribution Center
08.2019 - 05.2021
- Processed incoming goods with attention to safety and accuracy, adhering to operational standards and protocols.
- Upheld cleanliness and order in the work area, contributing to a safe and compliant work environment.
- Monitored and preserved the quality and integrity of freight, ensuring adherence to company guidelines and customer satisfaction.
Customer Service Agent
European Wax Center
08.2018 - 06.2019
- Cultivated lasting professional relationships with clientele, ensuring a welcoming and trusted environment.
- Informed customers on promotional offers and recommended products to enhance post-waxing care, contributing to client satisfaction and retention.
Customer Service Agent
WPS Health Solutions
09.2015 - 08.2018
- Provided comprehensive support to providers and beneficiaries by resolving a variety of billing issues, ensuring accurate processing of claims and adjustments.
- Maintained meticulous records for personal accounts, enhancing the accuracy and reliability of documentation.
Education
Licensed Practical Nurse, Graduated with Diploma - Nursing
Medical Careers Institute
Newport News, VA03.2015
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Service-oriented self-starter
- Database research
- Typing speed
- Customer focus
- Documentation and reporting
- Multitasking and organization
- Reliability and punctuality
- Verbal and written communication
- Decision-making
- Task prioritization
Timeline
Customer Service Agent
Maximus
02.2021 - 05.2024
Freight Handler
Walmart Distribution Center
08.2019 - 05.2021
Customer Service Agent
European Wax Center
08.2018 - 06.2019
Customer Service Agent
WPS Health Solutions
09.2015 - 08.2018
Licensed Practical Nurse, Graduated with Diploma - Nursing
Medical Careers Institute
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