Kasimu Kanu

Shift Supervisor/ Control Room Officer

Highly motivated, energetic with strong work ethic and professional goals.

Provide customers service to staff and visitors, assist individuals with reasonable requests.

Conducts frequent visit and monitors officers on posts

Document and report all special incidents

Excellent attention to detail and keen powers of observation

Ensured Officers report for duty on time as determined by the company policy.

Help maintain Company satisfactory attendance and punctuality standards.

Meets challenges head on: work well under stressful situation and in a fast-paced setting.

Maintain excellent research, organization, time management and problem assessment/resolution skill.

Complete all jobs requirement as determined by the Company.

Handle typical and crisis situations efficiently and effectively.

Dependable and reliable regarding the security of confidential and private information.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained compliance with company policies, objectives, and communication goals.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Achieved results by working with staff to meet established targets.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Conducted routine inspections to check quality and compliance with established specifications.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Solicited customer feedback to identify and improve on areas of weakness.
• Developed and implemented customer service policies to enhance satisfaction.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated customer needs and feedback to drive product and service improvements.
• Observed packing operations to verify conformance to specifications.

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
• Reduced onboarding time for new hires through the development of effective orientation modules.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.
• Managed development of e-learning training materials and activities to enhance learning experiences.
• Assisted in development of employee assessments to measure training value.
• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Delivered new employee onboarding and training sessions via [Software].
• Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering a culture of teamwork and mutual support.
• Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Managed new employee orientation training process for more than [Number] employees each year.
• Implemented new learning strategies depending upon employees' skill levels.
• Directed field training to enhance participants' skills.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Managed all exempt employee coaching, training, and performance improvement actions.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Monitored project progress, identified risks and took corrective action as needed.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Analyzed project performance data to identify areas of improvement.
• Recruited and oversaw personnel to achieve performance and quality targets.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Developed and implemented customer service policies to enhance satisfaction.

• Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
• Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
• Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
• Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.

Provide stationary, interior and/or Exterior foot patrols to provide a security presence and visible deterrent to crime.

Detect suspicious activities and watch for criminal acts or client rule infractions.

Respond to and report all special incidents

Handle typical and crisis situations efficiently and effectively

Maintain cheerful, welcoming attitude while greeting or engage in verbal discussion with any person.

Provide customer service to staff and visitors, assist individuals with reasonable request

Complete administrative requirements

Maintain Company satisfactory attendance and punctuality standards as determined by the company policy.

Complete all job related training requirements as determined by the company.