A highly motivated individual, with a strong background in hospitality services, business management and technical support skills. Passionate about providing upbeat, and friendly service, resulting in return customers. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
62
62
years of post-secondary education
Work History
Head Bartender
OTO Development
04.2024 - Current
Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Crafted special drink and cocktail menu items for seasonal offerings & private events
Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Bartender/Server
Restaurant 54
05.2022 - 03.2024
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Served high customer volumes during special events, nights, and weekends.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Kept bar presentable and well-stocked to meet customer needs.
Learn & memorize extensive back of house menu, Drink, and sushi menu.
Shift Manager
Rita's Water Ice
03.2014 - 10.2023
Kept employees operating productively and working on tasks to meet business and customer needs.
Tracked receipts, employee hours, and inventory movements.
Supervised ongoing daily production phases.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Promoted a positive work environment through open communication and constructive feedback.
EMT-B/Paramedic Aid
Station EMS 3 Volunteer Fire Department
08.2019 - 07.2023
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Responded to 911 calls for medical emergencies.
Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
EMT
All American Ambulance, AAA
10.2020 - 04.2022
Perform basic life support procedures.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Assisted with lifting and moving patients.
Handled patient transfers from one medical facility to another.
Education
Associate of Business Administration -
Prince George's Community College
Largo, Maryland
05.2001 - 05.2027
No Degree - Fire/EMT/EVOC Certification
University of Maryland College Park
La Plata, Maryland
05.2001 - 06.2021
High School Diploma -
Gwynn Park H.S, Academy of Science
Brandywine, MD United States
06-2017
Bachelor of Science - Animal Science
Tuskegee University
Tuskegee, AL
05.2001 -
Skills
Customer Relations
Active Listening
Team Development
Critical Thinking
Problem-Solving Ability
Managing Multiple Tasks
Technical Support
Internal and External Communications
Attentive service
Accomplishments
Won Hyatt Platinum Award for having the best overall metrics (gross, satisfaction/reviews, occupancy per person) out of 32 Hyatts world wide.