Kassidy Cooper
Big Stone Gap
Summary
Dedicated Patient Access Representative with expertise in insurance verification, HIPAA compliance, and patient documentation. Committed to enhancing patient experiences through effective problem-solving and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
Big Stone Gap, VA
06.2023 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification procedures, improving authorization turnaround times for patient services.
- Collaborated with clinical staff to streamline patient flow and enhance overall operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Implemented process improvements that enhanced accuracy of patient records and billing information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Mattress Assembler
Tempur Pedic
Duffield, VA
05.2021 - 10.2022
- Assembled mattress components efficiently to meet production schedules.
- Operated machinery and tools, ensuring adherence to safety protocols.
- Collaborated with team members to optimize assembly workflows and reduce downtime.
- Inspected finished products for quality assurance, identifying defects before packaging.
- Trained new employees on assembly techniques and best practices for efficiency.
- Maintained organized workspace, ensuring tools and materials were readily available.
- Adapted quickly to changes in product specifications or requirements, maintaining consistent output without sacrificing quality.
- Increased overall product quality by conducting thorough inspections at each stage of the assembly process.
- Tested finished products to perform quality assurance and identify discrepancies.
- Assembled parts correctly according to specifications, reducing quality issues.
Education
High School Diploma -
Union High School
Big Stone Gap, VASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- CRCR certified
- Problem-solving
- Flexible schedule
- Insurance billing
- Eligibility determination
- Insurance authorizations
- Patient documentation
- Punctual and hardworking
Certification
CRCR certified in the money revenue cycle.
Timeline
Patient Access Representative
Ensemble Health Partners
06.2023 - Current
Mattress Assembler
Tempur Pedic
05.2021 - 10.2022
High School Diploma -
Union High School