Kassie Amaya
Lawrenceville
Summary
Dynamic professional with a strong background in customer relations and problem-solving. Proven ability to manage logistics and support cross-departmental communication, fostering collaboration to achieve operational excellence and improve client retention. Proactive and goal-oriented, with excellent problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Service Operations Coordinator
MSS Solutions
Zebulon, NC
11.2024 - Current
- Coordinated daily operations, ensuring efficient workflow and timely project completion.
- Assisted in developing process documentation to promote standard operating procedures.
- Managed scheduling and logistics for team meetings and project milestones.
- Supported cross-departmental communication to enhance collaboration and information sharing.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Oversaw day-to-day operations of large teams across several sites.
Assistant Dispatch Manager
Absolute Plumbing, Electrical, Heating, and Air
Commerce City, CO
02.2023 - 11.2024
- Coordinated daily dispatch operations to optimize service routes and enhance efficiency.
- Managed scheduling of technicians for plumbing, electrical, heating, and air services.
- Implemented tracking systems to monitor job progress and ensure timely completion.
- Developed training materials to onboard new dispatch staff effectively.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Assistant Manager
Storage Perfect
Broomfield, CO
03.2021 - 02.2023
- Coordinated daily operations to enhance customer satisfaction and service efficiency.
- Supervised staff, ensuring adherence to company policies and operational standards.
- Developed training materials to improve team performance and product knowledge.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Assisted in inventory management, optimizing stock levels and reducing excess waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Bakery Manager
Sprouts Farmer Market
Highlands Ranch, CO
05.2020 - 03.2021
- Led daily operations of bakery department, ensuring product quality and freshness.
- Trained and mentored staff on baking techniques and customer service best practices.
- Developed and implemented inventory management procedures to reduce waste.
- Collaborated with vendors to source high-quality ingredients for bakery products.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Security Officer
Kroenke Sports & Entertainment
Commerce City, CO
02.2019 - 05.2020
- Monitored premises to ensure safety and security of patrons and staff.
- Responded promptly to incidents, assessing situations and determining appropriate actions.
- Conducted regular patrols to detect and deter potential security breaches.
- Collaborated with law enforcement during emergencies to maintain public safety.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Issued access cards to authorized personnel to monitor access points.
Concessions and Catering Supervisor
Aramark
Denver, CO
02.2013 - 04.2019
- Supervised daily catering operations, ensuring efficient service and high-quality food presentation.
- Led a team of catering staff, providing training and mentorship to enhance performance and customer satisfaction.
- Coordinated logistics for events, managing inventory and supply chain processes to meet client requirements.
- Implemented new procedures that improved workflow efficiency and reduced waste during catering events.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Sales and Service Coordinator
Cooper Heating & Cooling
Broomfield, CO
02.2015 - 07.2016
- Coordinated daily operations to enhance customer satisfaction and service delivery.
- Implemented process improvements to streamline scheduling and dispatching for service technicians.
- Developed training materials for new staff, promoting adherence to company policies and procedures.
- Managed customer inquiries and resolved issues efficiently, ensuring quality service experiences.
- Collaborated with sales team to support lead generation efforts and improve conversion rates.
- Resolved complex customer issues through proactive communication and problem-solving skills.
- Maintained accurate records of customer interactions, enabling informed decision-making for future strategies.
- Increased sales revenue by building strong customer relationships and understanding their needs.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Education
High School Diploma -
Arvada Senior High School
Arvada, CO05-2012
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Employee database management
- Operations management
- Scheduling coordination
- Customer relations
- Customer service
- Decision-making
- Proficient in Microsoft
- Calendar management
- CRM software
- Problem-solving
- Daily reports
- Sales support
- Route planning and adjustment
- Multitasking Abilities
- Clear communication
Timeline
Service Operations Coordinator
MSS Solutions
11.2024 - Current
Assistant Dispatch Manager
Absolute Plumbing, Electrical, Heating, and Air
02.2023 - 11.2024
Assistant Manager
Storage Perfect
03.2021 - 02.2023
Assistant Bakery Manager
Sprouts Farmer Market
05.2020 - 03.2021
Security Officer
Kroenke Sports & Entertainment
02.2019 - 05.2020
Sales and Service Coordinator
Cooper Heating & Cooling
02.2015 - 07.2016
Concessions and Catering Supervisor
Aramark
02.2013 - 04.2019
High School Diploma -
Arvada Senior High School