Katarina Gragert
Amherst
Summary
Professional hairstyling expert with 14 years of experience in delivering high-quality customer service and experiences. Skilled in servicing multiple clients in a fast pace environment while maintaining a positive attitude. Known for having high client retention from advanced communication skills and professionalism. Effective in time management and working with a sense of urgency to resolve problems.
Overview
14
14
years of professional experience
Work History
Hairstylist
Mirus LLC, Great Clips for Hair
03.2012 - 09.2025
- Delivered high-quality haircuts and styling services to diverse clientele.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Developed strong client relationships, resulting in repeat business and referrals.
- Provided product recommendations tailored to individual client needs, enhancing customer satisfaction.
- Implemented new styling trends and techniques, keeping services current and competitive in the market.
- Placing salon orders and entering inventory.
- Processed payments, entering sales in register for prompt customer service.
- Efficiently managing appointments to avoid delay
- Greeting and answering the phones
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Organized sales area and work station to showcase products and boost sales.
Education
Certificate of Small Business Management -
Tidewater Community College
Norfolk, Virginia, VA01-2015
Cosmetology Diploma -
Rudy And Kelly Academy
Virginia Beach, VA08-2011
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA01-2010
Skills
- Precision cutting, blow drying and styling hair
- State Licensed Cosmetologist
- Communication: Excellent communication, active listening, client consultation
- Customer service: Building client relationships, providing exceptional experiences, problem solving, showing empathy
- Quick learner and a team player
- multi-tasking in a fast pace environment
- Time management
- Scheduling, payment processing, ordering product, inventory, retail sales
- Creativity, attention to detail, patience, adaptability, professionalism
- Working with a sense of urgency
- Staying organized and maintaining a clean and sanitary workspace
Timeline
Hairstylist
Mirus LLC, Great Clips for Hair
03.2012 - 09.2025
Certificate of Small Business Management -
Tidewater Community College
Cosmetology Diploma -
Rudy And Kelly Academy
High School Diploma -
Frank W. Cox High School