Kate Tsoleas
Bedford
Summary
Detail-oriented professional with a versatile background in bar and retail operations. Known for strong multitasking abilities and effective staff management, committed to delivering exceptional service and maintaining high standards.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Bartender
Peaks of Otter Lodge
Bedford
06.2025 - Current
- Prepared and served a variety of beverages to guests at Peaks of Otter Lodge.
- Maintained cleanliness and organization of the bar area during busy service hours.
- Assisted customers with drink selections and provided recommendations based on preferences.
- Restocked bar supplies regularly to meet customer demand throughout shifts.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
Bar Manager
Mjs Grill and Bar
Bedford
06.2024 - 06.2025
- Managed bar operations ensuring efficient service and customer satisfaction.
- Trained staff on drink preparation and customer engagement techniques.
- Created seasonal cocktail menus to enhance customer experience and variety.
- Maintained inventory levels and ordered supplies for bar operations.
- Implemented health and safety standards for food and beverage service.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Sales Associate
ABC Supply
Bedford
12.2023 - 06.2024
- Assisted customers in selecting products and providing product information.
- Maintained merchandise displays for optimal presentation and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
Bartender
Clamdiggers LLC
Bedford
02.2023 - 06.2024
- Prepared and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area during busy service hours.
- Assisted customers with drink selections and provided recommendations based on preferences.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
Animal Caretaker
Bedford County Animal Shelter
Bedford
08.2023 - 12.2023
- Cared for animals by feeding, grooming, and exercising daily.
- Maintained cleanliness of animal enclosures and common areas.
- Assisted in administering medications to animals as directed by staff.
- Educated visitors on pet care and adoption procedures.
- Collaborated with team members to ensure optimal animal welfare standards.
- Participated in rescue operations and intake assessments of new animals.
- Supported community outreach programs promoting responsible pet ownership.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
Shift Leader
Ruby Tuesday
Bedford
10.2019 - 02.2023
- Supervised team members during busy shifts to ensure efficient service delivery.
- Coordinated staff schedules to maintain adequate coverage throughout operations.
- Trained new employees on company policies and customer service standards.
- Monitored food safety practices to comply with health regulations and standards.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Conducted inventory checks to manage stock levels and reduce waste effectively.
- Implemented operational improvements to streamline workflow and enhance team productivity.
Education
Bachelor of Science - Biology
Hollins University
Roanoke, VA 09.2024 - 11.2025
Skills
- Animal care
- Customer service
- Team collaboration
- Inventory management
- Attention to detail
- Strong multitasking
- Staff management
Timeline
Bartender
Peaks of Otter Lodge
06.2025 - Current
Bachelor of Science - Biology
Hollins University
09.2024 - 11.2025
Bar Manager
Mjs Grill and Bar
06.2024 - 06.2025
Sales Associate
ABC Supply
12.2023 - 06.2024
Animal Caretaker
Bedford County Animal Shelter
08.2023 - 12.2023
Bartender
Clamdiggers LLC
02.2023 - 06.2024
Shift Leader
Ruby Tuesday
10.2019 - 02.2023