Katelyn Bassett
Virginia Beach
Summary
Dynamic professional with extensive experience in customer service and cash handling at Truist Bank and Sunsations. Demonstrated ability to drive sales and improve team performance through effective training and collaboration. Skilled in inventory management and vendor relations, consistently achieving operational excellence and high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Bank Teller
Truist Bank
Virginia Beach
08.2021 - Current
- Process daily financial transactions including deposits, withdrawals, transfers, loan payments, and wire transfers with a high degree of accuracy
- Handle large volumes of cash while maintaining strict balancing, vault operations, and compliance standards
- Deliver friendly, efficient customer service while identifying needs and recommending appropriate bank products
- Perform notary services in accordance with state and bank regulations
- Verify customer identities and adhere to all banking regulations, security, and fraud-prevention procedures
- Maintain confidentiality of sensitive financial and personal information
- Assist customers with account inquiries, problem resolution, and basic account maintenance
Store Manager
Sunsations
Virginia Beach
01.2011 - 08.2021
- Oversee daily store operations, high-volume customer service, and profit-and-loss performance
- Set, monitor, and drive sales goals using weekly and monthly performance data
- Recruit, interview, hire, train, evaluate, coach, and counsel employees
- Serve as primary contact with suppliers and vendors, securing key business agreements
- Manage store opening and closing procedures and ensure cash control accuracy
- Prepare daily sales reports and develop strategies to improve revenue and efficiency
- Resolve customer complaints and inquiries while maintaining a positive brand image
Assistant Store Manager
Sunsations
Virginia Beach
01.2006 - 01.2011
- Fulfilled full management responsibilities in the absence of the Store Manager
- Assisted with merchandising initiatives and promotional efforts
- Opened and closed store, handled customer service issues, and oversaw cash controls
- Maintained price accuracy and ensured adequate inventory levels
- Supervised, motivated, and supported team members to meet sales goals
Sales Associate
Sunsations
Virginia Beach
03.2005 - 01.2011
- Assisted customers with product selection and purchases to drive sales
- Stocked, replenished, and organized inventory with accuracy and efficiency
- Maintained visually appealing and accurate merchandise displays
- Assisted with annual inventory counts and reconciliation
Education
High School Diploma -
First Colonial High School
Virginia Beach, VANon-Degree Certification - Retail Management (Friedman Group)
Tidewater Community College
Virginia Beach, VASkills
- Customer service excellence
- Cash handling and accuracy
- Inventory management
- Merchandising strategies
- Team building and training
- Sales leadership
- Budgeting and reporting
- Vendor relations
- Attention to detail
- Team collaboration
Timeline
Bank Teller
Truist Bank
08.2021 - Current
Store Manager
Sunsations
01.2011 - 08.2021
Assistant Store Manager
Sunsations
01.2006 - 01.2011
Sales Associate
Sunsations
03.2005 - 01.2011
High School Diploma -
First Colonial High School
Non-Degree Certification - Retail Management (Friedman Group)
Tidewater Community College