Katelyn Catoe
Fork Union,VA
Summary
Exceptional leader with over eight years of experience successfully opening the store and running a team of six or more to exceed customer expectations. Focused and results driven with a 90% success rate coaching and meeting requirements. I am a passionate and motivated leader. Conscientious but also compassionate, empathetic and a safe space to go to for support or questions, always putting the collective first.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Dunkin'
Charlottesville, VA
08.2025 - Current
- Manage a team of 10 crew members, upholding them all to Dunkin' standard and ensuring they are customer focused by implementing positions.
- Mentoring and developing shift supervisors to become the best versions of themselves
- Increased store sales within 3 weeks of being promoted
- Increased annual sales from previous year by $1,000.
- Improved store inspection by 30%.
- Put together weekly schedules
- Interview and hire new employees
- Perform a weekly inventory and store order and stock inventory
- Check food quality and temperatures daily to ensure it stays within code
- Leadership
- Sales
- Duties
Shift Supervisor
Starbucks
Charlottesville, VA
11.2016 - 02.2025
- Directed a team of 6 partners, ensuring optimal performance and adherence to company standards
- Mentored and developed team members, resulting in 90% improvement in employee engagement and retention rates
- Led daily team briefings to communicate changes, goals, and maintain alignment with company goals.
- Facilitated clear communications between employees and upper management to align deliverables
- Utilized performance metrics and analytics to identify operational inefficiencies and implement corrective behavior
- Monitor KPIs to evaluate store performance, setting actionable goals for continuous improvement
- Leadership and Team Management
- Communication and Collaboration
- Data-Driven Decision Making
Skills
- Inventory Management
- Conflict Resolution
- Proficiency with POS Systems
- Leadership Skills
- Problem-Solving
- Adaptability
- Ability To Work Under Pressure
- Time Management
Certification
- Certified Scrum Master, Scrum Alliance
- Licenses, Life, Annuities and Health Life Insurance
PERSONAL INFORMATION
- Address: , Fork Union, VA
- Nationality:
- Driving License:
- Hobbies:
SOCIAL PROFILES
LinkedIn: https://www.linkedin.com/in/katelyncatoe06
Timeline
Store Manager
Dunkin'
08.2025 - Current
Shift Supervisor
Starbucks
11.2016 - 02.2025