Katelyn Duprey
Charlottesville,VA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Old Navy
12.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Swim Team Coach
Elks Swim Team
05.2023 - 07.2023
- Facilitated pre-competition strategies discussions with swimmers enabling them to approach races confidently mentally prepared.
- Maintained accurate records of swimmer attendance, progress, and achievements for informed decision making.
- Managed swim meet logistics including lane assignments, event entry submissions, and timing system maintenance for efficient meet operations.
Customer Service Representative
Kohr Brothers Frozen Custard
11.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Animal Science
Clemson University
Clemson, SC05-2027
High School Diploma -
The Covenant School
Charlottesville, VA05-2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
Timeline
Assistant Swim Team Coach
Elks Swim Team
05.2023 - 07.2023
Sales Associate
Old Navy
12.2022 - 04.2023
Customer Service Representative
Kohr Brothers Frozen Custard
11.2021 - 02.2022
Bachelor of Science - Animal Science
Clemson University
High School Diploma -
The Covenant School
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