Katelyn Piñon
Roanoke
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient order processing and effective communication. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a positive dining experience and achieving top health inspection scores.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
06.2023 - 09.2025
- Collaborated with team members to meet daily production goals effectively.
- Participated in training new crew members on operational procedures and best practices.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Increased customer satisfaction with prompt and accurate order taking.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Crew Member
Duck Donuts
04.2023 - 06.2023
- Prepared and served donuts consistently following quality standards.
- Maintained cleanliness and organization of workstations to ensure safety protocols.
- Assisted customers by providing product information and recommendations.
- Operated point-of-sale system efficiently for accurate order processing.
- Handled inventory management tasks, including restocking supplies as needed.
- Adapted quickly to changing customer demands during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Education
Exercise Physiology -
Brigham Young University Idaho
Rexburg, ID03-2029
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Leadership qualities
- Drive-thru operations
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Hospitality service expertise
- Valid Driver's license
- Menu memorization
- Food running
- Assertiveness
Timeline
Crew Member
McDonald's
06.2023 - 09.2025
Crew Member
Duck Donuts
04.2023 - 06.2023
Exercise Physiology -
Brigham Young University Idaho