Katelyn Taylor
Hanover
Summary
Highly organized administrative professional with twelve years of experience in behavioral health offices. Proven ability to manage operations, coordinate patient care, and provide exceptional customer service. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Meticulous and hardworking with a passion to help others.
My expertise includes maintaining client billing accounts, assessing delinquent accounts, submitting credentialing applications for newly licensed clinicians, insurance verification, and ensuring compliance with legal and regulatory requirements. In my previous roles, I have successfully streamlined administrative processes, implemented an online scheduling system, and provided training and support to staff members. I am committed to maintaining a positive and welcoming environment for patients and colleagues alike, and I possess excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hanover County CSB Reimbursement Team
06.2023 - Current
- Efficiently examine insurance explanation of benefits and apply payments to corresponding client accounts.
- Investigate insurance denials and effectively communicate with team members for further appeal actions needed.
- Apply client payments to corresponding account balances.
- Respond to client billing concerns and establish payment plans.
- Assess delinquent accounts and build report to be sent to the county's treasurer's office for collections.
- Assist with credentialing processes for new onboarding clinicians.
- Build and submit authorization requests to insurances for intensive services.
Office Coordinator
Tucker Pavilion
09.2014 - 06.2023
- Manage daily operations of Tucker Wellness and Recovery Center to include throughput, making/breaking down charts, filing, confirming appointments, faxing FMLA, disability, and discharge records, and maintaining office inventory
- Provide guidance and support to all staff as it relates to day-to-day operations of the programs; ensuring compliance with policies and procedures; standard operating procedures; and regulatory guidelines
- Serve as the main point of contact for patients and referral sources
- Manage scheduling, volume, and census
- Work closely with Parallon and Revenue Compliance department to assist with compliance, education, accuracy in charge capture and improvement in the revenue cycle processes
- Work with clinical staff and physicians to effectively document services performed and complete charge entry for all services provided
- Complete assigned reports timely and accurately; responsible for data collection and entry for various reports critical to operations, including monthly outcome reports, cancellations, ED referrals, and Outpatient Referrals
- Perform registration and basic insurance verification, ensuring accurate patient identity for billing
- Schedule appointments, explain financial options to patients, and update medical records accurately and efficiently
- Ensure patient flow is maintained and informs Supervisor of any department and patient issues immediately
Mental Health Technician
Tucker Pavilion
07.2011 - 09.2014
- Provided direct care to patients in an inpatient setting.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals and activities of daily living (ADLs).
- Completed and document daily vital signs.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12.2010
Skills
- Comprehensive knowledge of administrative operations and process optimization
- Strong communication skills, with ability to effectively communicate with clients, clinicians, and administrative staff
- Proficient in using electronic health record (EHR) systems, Credible, and other office software, such as Microsoft Office
- Excellent organizational skills, with ability to manage multiple tasks simultaneously and prioritize work effectively
- Strong problem-solving skills, with ability to identify and resolve issues quickly and efficiently
- Ability to work collaboratively with others in a fast-paced environment
Certification
- CPR certified
- CPI certified
Timeline
Administrative Assistant
Hanover County CSB Reimbursement Team
06.2023 - Current
Office Coordinator
Tucker Pavilion
09.2014 - 06.2023
Mental Health Technician
Tucker Pavilion
07.2011 - 09.2014
Bachelor of Science - Psychology
Virginia Commonwealth University
- CPR certified
- CPI certified
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