Kateryn Palencia
Woodbridge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven professional with experience in cash handling, customer service, and asset protection, with a strong foundation in accuracy, compliance, and risk management. Skilled in building customer relationships, identifying financial needs, and delivering professional solutions in high-volume environments.
Overview
8
8
years of professional experience
Work History
APTL
Target
Fairfax
05.2025 - 05.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
Specialty Sales Team Leader
Target
Woodbridge
09.2024 - 04.2025
- Coordinated product displays to enhance customer engagement and drive sales.
- Assisted in inventory management by monitoring stock levels and replenishing items.
- Provided exceptional customer service to ensure a positive shopping experience.
- Monitored daily sales activities and provided feedback to team members.
- Coached sales team members on best practices for customer interactions.
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
- Managed cash register operations using POS system and processed sales and returns.
Target Security Specialists
Target
Woodbridge
10.2018 - 08.2024
- Monitored security systems to ensure safety of customers and employees.
- Conducted regular inspections of premises to identify potential security risks.
- Responded to alarms and incidents promptly, ensuring swift resolution.
- Collaborated with law enforcement during investigations and incident reports.
- Trained staff on safety protocols and emergency procedures effectively.
- Implemented loss prevention strategies to reduce theft within the store.
- Supervised network activity and security camera footage to locate potential threats.
- Developed crisis response and evacuation strategies for use during emergencies.
Education
Northbrook High School
Houston, TXSkills
- Customer service
- Needs assessment
- Problem resolution
- Team collaboration
- Conflict resolution
- Adaptability to change
- Loss Prevention
- Auditing
- Fraud Prevention
- Risk Management
- Investigations
- Data Analyst
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
APTL
Target
05.2025 - 05.2026
Specialty Sales Team Leader
Target
09.2024 - 04.2025
Target Security Specialists
Target
10.2018 - 08.2024
Northbrook High School