Kathaleen Ordonez
Chantilly
Summary
Dynamic receptionist administrator with over 8 years of experience in managing front desk operations. Proficient in multi-line phone systems, appointment setting, and maintaining organized filing systems, contributing to seamless customer experiences and operational efficiency.
Highly organized professional with a strong background in reception management. Known for effective call handling and appointment scheduling, enabling enhanced customer interactions and streamlined operations.
Knowledgeable [ Receptionist Administrator] with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Moore Cadillac
Chantilly, VA
10.2019 - Current
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing system for confidential client information and dealership records.
- Collaborated with sales team to coordinate vehicle delivery schedules and customer follow-ups.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Receptionist
Ourisman Chantilly Kia
Chantilly, VA
06.2018 - 09.2019
- Managed front desk operations, ensuring efficient customer flow and timely service delivery.
- Coordinated appointment scheduling for service and sales departments, enhancing overall productivity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized records of customer interactions, contributing to improved data management systems.
Meat Cutter and Cashier
Whole Food Market
Fairfax, VA
03.2015 - 06.2018
- Operated and maintained meat cutting equipment to ensure optimal performance and safety standards.
- Executed precise cutting techniques for various meats, ensuring quality and presentation meet customer expectations.
- Trained new employees on safe meat handling procedures and efficient cutting practices to enhance team capabilities.
- Collaborated with team members to manage inventory levels and minimize waste through effective stock rotation.
Education
High School Diploma - Certified Medical Assitance
TU Family Clinic
Falls Church, VA12-2025
High School Diploma -
Mountain View Alternative High School
Centreville, VA06-2018
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Appointment scheduling
- Scheduling appointments
- Call handling
- Customer service
- Multitasking and organization
- Microsoft office
- Staff scheduling
- New hire orientation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Best Employer] through effectively helping with [Helping a Customer with respect ].
Certification
- CMA - Certified Medical Assistance
- CPR- American Heart Association CPR & First Aid
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Moore Cadillac
10.2019 - Current
Receptionist
Ourisman Chantilly Kia
06.2018 - 09.2019
Meat Cutter and Cashier
Whole Food Market
03.2015 - 06.2018
High School Diploma - Certified Medical Assitance
TU Family Clinic
High School Diploma -
Mountain View Alternative High School