Barbara Cisneros
Hampton
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Design Consultant
West Shore Home
Chesapeake
06.2022 - Current
- Helping to achieve the mission of being America’s most admired home remodeling company.
- Maintain 30-40%+ closing percentage for rolling 45 by following the sales process.
- Provide clients with products that best meet their bath/shower/window/entry system/flooring needs.
- Display ability to be default aggressive and desire to get better every day by doing the right thing always.
- Maintain a NSLI above $4k for rolling 45.
- Be able to display proper product knowledge to clients to help build value, urgency, and features/benefits.
- Make follow up calls after sales, installs, and over time to maintain a positive clientele relationship.
- Has willingness to travel to other branches (and has done well) when needed for sales.
- Completed ASM training and Management 201.
- Was a Felix super user when the program was rolling out.
- Assist Management with Marketing/Scoping calls when needed.
- Provided expert advice on materials, colors, and finishes for home improvement projects.
Business Development Manager
Priority Lexus Newport News
Newport News
07.2021 - 05.2022
- Make 80+ calls a day to generate business, setting appointments, and confirming appointments.
- Insert well detailed notes into the CRM (eleads) with each client contact has been made with.
- Determining the needs of the client to help better suggest vehicles that would be best for them.
- Keeping internet sales at 12% or higher monthly closing ratio.
- Keeping phone up sales at 25% or higher monthly closing ratio.
- Hire representatives for the department when needed.
- Keep up to date on all sales training and keeping my representatives informed of new ways to overcome objections so that that can succeed.
- Account for 50%+ of the dealership sales.
- Follow with clients after their visit to express appreciation for their visit and try to close deals that may have been lost.
- Contact clients who have expressed interest in selling their vehicles and setting an appointment for them to come and have their vehicle appraised.
- Determine holes in the department and developed a productive and profiting way to fix the issue.
- Keep in communication with upper management.
Inside Sales Representative
A BETTER WAY REALTY
Chesapeake
10.2020 - 07.2021
- Cold calling.
- Filter through leads to determine which are hot and ready for meeting with an agent.
- Set appointments.
- Follow up with clients after their tours to see how they can be further served best.
- Make 150+ calls a day.
- Set clients up with the sales agent that would work best for them in order to have a higher chance of being able to earn their business.
- Develop relations with lead generator representatives.
- Work closely with the Broker to develop ways to generate more business.
- Display continuing growth in overcoming objections.
- Keep organized records of business with internet and phone leads.
- Inserting well written and detailed notes in the CRM (Follow Up Boss) for each client contact was made.
Business Development Representative
Priority Honda Hampton
Hampton
11.2015 - 10.2020
- Make 100+ calls a day to leads in order to generate sales.
- Set 5+ appointments a day and keep 60%+ appointment show ratio.
- Maintain a sales monthly closing ratio of 12% or more for internet leads and 25% or more for phone up leads.
- Display product knowledge in order to help inform clients of why Honda is the best choice of vehicle.
- Follow up via calls, texts, and emails daily.
- Maintain current product knowledge and up to date sales training.
- Help determine clients hot buttons by building rapport so as to be able to present them the vehicle that would serve best.
- Display negotiation skills and be able to close sales without losing profit/gross.
- Insert well written and detailed notes in the CRM (ELEADS) for each client contact has been made.
Education
Some College - Culinary Arts
Culinary institute of virginia
Norfolk, VAHigh school diploma or GED -
Skills
- Cold Calling
- Negotiation
- Salesforce
- Business Development
- CRM Software
- Sales Management
- Inside Sales
- Culinary Experience
- Outside Sales
- Management
- Upselling
- Forecasting
- Kitchen Management Experience
- Marketing
- Sales Support
- Pricing
- Relationship Management
- Proposal Writing
- Product Development
- Microsoft Powerpoint
- Communication skills
- Sales
- Project Management
- Customer Relationship Management
- Closing techniques
- Lead generation
- Appointment setting
- Team leadership
- Coaching and mentoring
- Documentation and reporting
Timeline
Design Consultant
West Shore Home
06.2022 - Current
Business Development Manager
Priority Lexus Newport News
07.2021 - 05.2022
Inside Sales Representative
A BETTER WAY REALTY
10.2020 - 07.2021
Business Development Representative
Priority Honda Hampton
11.2015 - 10.2020
Some College - Culinary Arts
Culinary institute of virginia