Katherine Alba
Falls Church
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Wellcoordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Committed to upholding highest standards of customer service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
Overview
6
6
years of professional experience
Work History
Receptionist
Clarendon Animal Care
09.2023 - 06.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Catering Coordinator
Taco Bamba
03.2023 - 09.2023
- Provided friendly, courteous service to create memorable moments for guests
- Delivered catered food and supplies to facility for on-time set-up
- Oversaw catering orders to verify accuracy and completeness
Bartender
Taco Bamba
08.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, setting up for the incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
Server
Austin Grill Bar & Grill
05.2022 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Shift Leader
Tropical Smoothie
02.2022 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Shift Leader
ShareTea
09.2021 - 03.2022
- Coached crew members to optimize performance and motivate toward more efficient work
- Supervised employees and oversaw quality compliance with company standards for food and services
- Cooperated with coworkers to improve customer experience and manage storefront
Barista
Starbucks
12.2018 - 05.2019
- Controlled lines and crowds with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Education
High School Diploma -
Justice High School
Falls Church, VA06.2019
Skills
- Attention to detail
- Organized
- Great customer service
- Bilingual
- Critical thinking
- Excellent communication
- Proactive and self-motivated
Timeline
Receptionist
Clarendon Animal Care
09.2023 - 06.2024
Catering Coordinator
Taco Bamba
03.2023 - 09.2023
Bartender
Taco Bamba
08.2022 - 01.2023
Server
Austin Grill Bar & Grill
05.2022 - 08.2022
Shift Leader
Tropical Smoothie
02.2022 - 05.2022
Shift Leader
ShareTea
09.2021 - 03.2022
Barista
Starbucks
12.2018 - 05.2019
High School Diploma -
Justice High School
Similar Profiles
Tyler TuttleTyler Tuttle
Dietary Aide, Hall Monitor at Clarendon Extended CareDietary Aide, Hall Monitor at Clarendon Extended Care
Gurman SinghGurman Singh
Volunteer at Animal shelter. Animal shelters typically care for dogs, cats and other small animals.Volunteer at Animal shelter. Animal shelters typically care for dogs, cats and other small animals.
Isabela Maria Pinheiro Correia GomesIsabela Maria Pinheiro Correia Gomes
Tutor at Clarendon CollegeTutor at Clarendon College