Katherine Bodnar-Brown
Chesapeake
Summary
Dedicated healthcare professional committed to enhancing patient outcomes through quality assurance and compliance. Recognized for effective training and support of clinical staff, ensuring adherence to regulatory standards and improving operational efficiency in dynamic healthcare settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Abbott Informatics - RALS
Chesapeake
01.2022 - 01.2025
- Trained clients on RALS software and tailored each session to meet the specific needs of their Point of Care programs.
- Supported the development and upkeep of SOPs and training documentation to provide customers with current and accurate information.
- Played a key role in identifying system issues by addressing customer inquiries, detecting bugs during training sessions, and notifying the appropriate teams.
- Delivered national webinars and regional training sessions along the Eastern Seaboard, focusing on strategies to enhance customer utilization of RALS software.
Point of Care Coordinator
Bon Secours Hospitals, OPICs, and Physician Offices
Hampton Roads
01.2010 - 01.2022
- Managed point-of-care testing programs across multiple facilities to ensure consistent quality and compliance.
- Ensured compliance with CAP, CLIA, and Joint Commission standards.
- Coordinated regulatory readiness efforts and served as CAP peer inspector to uphold accreditation standards.
- Led training and competency programs for clinical staff.
- Oversaw implementation and rollout of new POCT instrumentation, enhancing testing capabilities across facilities.
- Maintained SOPs and ensured adherence to laboratory quality standards.
- Supported a wide range of instrumentation (Abbott, Roche, Werfen, HemoCue, Siemens, Beckman Coulter, Medline).
Lead Clinical Laboratory Scientist/Generalist CLS
Children's Hospital of the King's Daughters
Norfolk
01.2005 - 01.2013
- Led department operations and staffing coverage as Lead CLS.
- Streamlined workflow to enhance efficiency in high-volume testing environments.
- Performed patient testing, quality control, and data validation.
- Facilitated implementation and validation of new laboratory computer system.
- Conducted validation study on urinalysis specimen collection methods.
Medical Technologist
Maryview Medical Center
Portsmouth
01.2003 - 01.2005
- Prepared and analyzed biological samples using advanced testing methodologies.
- Operated laboratory equipment for accurate test results and patient diagnostics.
- Collaborated with healthcare professionals to discuss lab findings and patient care.
Education
Associate of Applied Sciences - Baking and Pastry Arts
Culinary Institute of Virginia
Norfolk06-2022
Career Studies Certificate - American Sign Language
Tidewater Community College
Chesapeake12-2013
MT(ASCP) Certification - Medical Technology
INOVA Fairfax Hospital
Falls Church01-2003
Bachelor of Science - Biology with a Religion Concentration
Virginia Tech
Blacksburg05-2002
Skills
- Customer relationship management
- User experience enhancement
- Customer utilization strategies
- Service improvement strategies
- Data analysis
- Workflow optimization
- Quality control
- Customer education
- Problem-solving abilities
- SOP development
- Cross-functional collaboration
- Team collaboration
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
- Effective communication
- Verbal and written communication
- Professionalism
Affiliations
VAPOCC (Virginia Point of Care Group), Member 10 years, President 2 years
Certification
CPP, ADLM Point of Care Testing Professional
MT(ASCP) Certification
MT(ASCP) Certification
Timeline
Customer Experience Specialist
Abbott Informatics - RALS
01.2022 - 01.2025
Point of Care Coordinator
Bon Secours Hospitals, OPICs, and Physician Offices
01.2010 - 01.2022
Lead Clinical Laboratory Scientist/Generalist CLS
Children's Hospital of the King's Daughters
01.2005 - 01.2013
Medical Technologist
Maryview Medical Center
01.2003 - 01.2005
Associate of Applied Sciences - Baking and Pastry Arts
Culinary Institute of Virginia
Career Studies Certificate - American Sign Language
Tidewater Community College
MT(ASCP) Certification - Medical Technology
INOVA Fairfax Hospital
Bachelor of Science - Biology with a Religion Concentration
Virginia Tech