Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Katherine Brown

Gainesville

Summary

Dynamic hospitality professional with extensive experience at Hilton Garden Inn, excelling in team collaboration and customer service. Proven ability to enhance guest experiences through effective conflict resolution and communication skills. Recognized for maintaining high standards of health and safety while driving sales and operational efficiency in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Employee

Time 4 Bagels
11.2024 - Current
  • Negotiated deals and handled complaints or objections.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Collaborated with other kitchen staff to streamline food preparation processes.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Followed recipes and customer requests to prepare meals.
  • Washed, peeled, and prepared raw food materials.


Hostess Manager

Hilton Garden Inn Hotel
01.2024 - 11.2024
  • Ensured that the restaurant's dress code was followed by all hostesses.
  • Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.

Restaurant Hostess

Uncle Julios
02.2023 - 01.2024
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Lifeguard

Titan Pools
05.2021 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

High School Diploma -

Battlefield High School
05-2024

Bachelor of Science - Public Health

Virginia Tech

Skills

  • Team collaboration
  • Customer service
  • Time management
  • Communication skills
  • Conflict resolution
  • Multi-line telephones
  • First aid training
  • Punctuality and reliability
  • Health and safety

Certification

  • CPR certified

Education and Training

High School Diploma at Battlefield High School

Freshman Public Health Major at Virginia Tech University

Timeline

Front of House Employee

Time 4 Bagels
11.2024 - Current

Hostess Manager

Hilton Garden Inn Hotel
01.2024 - 11.2024

Restaurant Hostess

Uncle Julios
02.2023 - 01.2024

Lifeguard

Titan Pools
05.2021 - 09.2021

Bachelor of Science - Public Health

Virginia Tech

High School Diploma -

Battlefield High School

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Katherine Brown