KATHERINE I. DAY
Hampton
Summary
Professional hospitality specialist with robust experience in high-paced environments. Skilled in delivering exceptional customer service, managing time efficiently, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. I am known for reliability, effective communication, and positive attitude.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Vancostas Hampton
Hampton, VA
07.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
- Assisted in menu selection, offering recommendations based on seasonal offerings and customer preferences.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant atmosphere.
- Handled cash transactions accurately, processing payments and managing tips effectively.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Hostess / Food Runner / Expo
Hoppin’ Johnz
Elizabeth City, NC
10.2024 - 05.2025
- Greeted guests as the first point of contact, ensuring a welcoming and friendly environment
- Managed menu presentation and maintained silverware cleanliness
- Supported servers and bartenders during peak hours
- Ensured timely delivery of food and upheld cleanliness and safety in the kitchen
- Coordinated seating arrangements to optimize guest flow and enhance dining experience.
- Managed waitlist using reservation system, ensuring efficient table turnover and guest satisfaction.
- Monitored dining area for cleanliness and organization, promoting a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure timely food delivery and alignment with service pace.
Hostess
Brown Chicken Brown Cow
Hampton, VA
06.2024 - 08.2024
- Welcomed guests and managed seating arrangements efficiently
- Maintained organized menus and clean silverware
- Assisted servers and bartenders during high-volume shifts
- Greeted and seated guests, ensuring optimal dining experience and flow.
- Coordinated with kitchen and waitstaff to streamline service operations during peak hours.
- Trained new hosts on procedures, fostering a collaborative team environment and service consistency.
- Monitored dining area to maintain cleanliness and readiness for incoming guests.
Dockhand
The Docks at Downtown Hampton
Hampton, VA
06.2024 - 08.2024
- Maintained dock cleanliness and safety
- Assisted boaters with docking procedures
- Communicated regularly via radio with incoming and outgoing vessels
Swim Instructor
YMCA
Hampton, VA
10.2022 - 07.2023
- Promoted water safety and swimmer confidence
- Instructed swim classes for various age groups, ensuring safety and skill development.
- Developed individualized lesson plans to accommodate diverse learning styles and abilities.
- Monitored student progress, providing constructive feedback to enhance performance.
- Implemented engaging activities to promote water safety awareness among participants.
- Collaborated with team members to organize community swim events and competitions.
Lifeguard
YMCA
Hampton, VA
09.2021 - 07.2023
- Monitored pool area to ensure safety and compliance with health regulations.
- Administered first aid and CPR in emergency situations effectively.
- Conducted regular safety drills and maintained equipment readiness.
- Assisted in training new lifeguards on operational protocols and emergency response techniques.
- Collaborated with team members to enhance overall facility safety measures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School -
Kecoughtan High School
Hampton, VA01.2023
Skills
- Customer service
- Cleanliness
- Service quality
- Problem-solving
- Memory retention
- Guest engagement
- Relationship management
- Time management
- Telephone skills
- Verbal and written communication
Timeline
Restaurant Waiter
Vancostas Hampton
07.2025 - Current
Hostess / Food Runner / Expo
Hoppin’ Johnz
10.2024 - 05.2025
Hostess
Brown Chicken Brown Cow
06.2024 - 08.2024
Dockhand
The Docks at Downtown Hampton
06.2024 - 08.2024
Swim Instructor
YMCA
10.2022 - 07.2023
Lifeguard
YMCA
09.2021 - 07.2023
High School -
Kecoughtan High School