Katherine Higgins
Chesterfield
Summary
Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Orthodontic Assistant
Gardner and La Rochelle Orthodontics
Richmond
07.2024 - Current
- Organized patient records and kept track of treatment plans.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Maintained sterilization of instruments according to OSHA standards.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Supported administrative tasks such as filing documents, updating medical records.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Answered phones promptly and handled inquiries from potential clients professionally.
- Communicated with other medical professionals regarding patient care needs.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Participated in continuing education courses related to orthodontics whenever possible.
- Maintained inventory of all materials used within the clinic setting.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Maintained master calendar and scheduled new appointments based on provider availability.
Head Waitress
The Reserve At The Highlands
Chesterfield
08.2019 - 05.2024
- Checked on guests to verify satisfaction with each course.
- Prepared checks to itemize and total meal costs and sales taxes.
- Swept and mopped floors and removed trash.
- Answered telephones to take reservations or to-go orders.
- Listened to customer concerns and complaints and quickly rectified issues.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Memorized frequent customer preferences to build relationships and loyalty.
- Performed general maintenance and repair.
- Assisted with new hire orientation and employee training.
- Responded quickly to meet customer needs and resolve problems.
- Work with social relevancy and intentionality
Education
High School Diploma -
Matoaca High School
Chesterfield, VA06.2018
Skills
- Conflict And Complaint Resolution Warm And Friendly Order Accuracy And Delivery
- Customer Service And Rapport Upselling Techniques Team Player Preventive Maintenance
- Cleanliness Standards Safe Work Practices Professional Relationships
- Active Listening
- Microsoft PowerPoint
- Customer Relations
- Problem-Solving Ability
- Patient record management
- Clinical assistance
- Radiographic preparation
- Appointment scheduling
- Patient education
- Orthodontic procedures
- Inventory management
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Administrative support
- Sterilization techniques
Timeline
Orthodontic Assistant
Gardner and La Rochelle Orthodontics
07.2024 - Current
Head Waitress
The Reserve At The Highlands
08.2019 - 05.2024
High School Diploma -
Matoaca High School