Katherine Nichols
Stafford
Summary
Detail-oriented Inmate Records Clerk with a strong focus on confidentiality and effective communication. Proven ability to manage inmate documentation accurately, ensuring compliance with regulations and supporting legal proceedings.
Overview
9
9
years of professional experience
Work History
Inmate Records Clerk
Rappahannock Regional Jail
Stafford
10.2025 - Current
- Managed inmate records using specialized database systems for accurate documentation.
- Processed intake forms to ensure proper filing and organization of records.
- Updated inmate information regularly to maintain accurate and current data.
- Assisted staff in retrieving inmate files for court hearings and legal proceedings.
- Coordinated with law enforcement to verify information related to inmate records.
- Maintained confidentiality of sensitive information in compliance with regulations.
- Reviewed files to check for complete and accurate information.
- Maintained accurate records of inmates in custody, including booking information, court dates, release and transfer documents.
- Searched for and retrieved requested documents from the inmate files on a timely basis.
- Answered phone calls from family members inquiring about an inmate's status or visitation privileges.
- Scanned and uploaded documents into digital filing systems as necessary.
- Ensured compliance with relevant laws, regulations and policies pertaining to prisoner rights and confidentiality.
- Calculate release dates, sentence credits, holds, detainers, and sentence adjustments in accordance with applicable laws and policies
Customer Service Agent
GEICO
Fredericksburg
08.2021 - 07.2024
- Provided exceptional customer support through phone and online channels.
- Resolved customer inquiries with accuracy and efficiency.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to improve service processes.
- Educated customers on policy options and coverage details.
- Handled escalated issues with professionalism and empathy.
- Utilized CRM software to track and manage customer cases.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Investigated and solved routine and complex customer issues to earn repeat business.
food ops coworker
IKEA
Woodbridge
11.2016 - 08.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Science - Psychology And Criminal Justice
Virginia Commonwealth University
Richmond, Virginia, VA08-2023
Associate of Science - Psychology
Germanna Community College
Locust Dale, VA05-2019
Skills
- Inmate records management
- Legal document processing
- Database maintenance
- Document scanning
- Data verification
- Confidential information handling
- Case file organization
- Attention to detail
- Effective communication
- Problem solving
- Active listening
- Team collaboration
- Conflict resolution
- Information verification
- Confidentiality handling
- Records management
- De-escalation techniques
- Behavioral observation
- Communication skills
- Crisis management
- Written communication
- Document preparation
Timeline
Inmate Records Clerk
Rappahannock Regional Jail
10.2025 - Current
Customer Service Agent
GEICO
08.2021 - 07.2024
food ops coworker
IKEA
11.2016 - 08.2021
Bachelor of Science - Psychology And Criminal Justice
Virginia Commonwealth University
Associate of Science - Psychology
Germanna Community College