Katherine Ordonez
Dumfries
Summary
Motivated professional with several years of experience offering office support in the industry. Energetic and reputable individual possessing a strong work ethic, a professional demeanor, and superb initiative. Exceptional customer service and decision-making skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Department of Defense
Quantico
01.2025 - Current
- Assists and provides personnel with guidance on applicable procedures, instructions, and regulations pertaining to official correspondence in the preparation of official correspondence, per the Naval Correspondence.
- Prepares reports using word processing software, spreadsheets, databases, or presentation software to provide managerial support.
- Receives phone calls, and receives and reviews incoming correspondence to route messages to the appropriate unit/department member.
- Assists the supply management officer, monitors personal accountable property inventories, and asset management activities.
- Receives phone calls, and receives and reviews incoming correspondence to route messages to the appropriate unit/department member.
Medical Support Assistant
Department of Defense
McGuire Air Force Base
07.2023 - 11.2024
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Verified insurance coverage for treatments prior to appointment confirmation or scheduling.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Aerospace Medical Technician
U.S Air Force
03.2018 - 09.2022
- Assisted in administrative duties, such as scanning medical records and filing in the appropriate patient medical records, to ensure accuracy and a thorough capture of medical history.
- Proficiency with word processing software, including Microsoft Word, Excel, Outlook, and PowerPoint. Managed and maintained outside medical records to correct patient accounts, ensuring CUI (controlled unclassified information) was properly handled.
- Provided a high standard of customer service by assisting patients with scheduling or canceling medical appointments, and resolving simple to complex questions regarding eligibility for care and insurance coverage for services.
- Created provider appointment templates as needed. Verified primary and third-party insurance to mitigate delays in providing continuity of care.
- Coordinated and drafted the release of medical records requests to third-party medical facilities.
- Conducted DEERS eligibility for military personnel and dependents.
- Supervised patient care and performed nursing tasks, including medical treatment, diagnostic, and therapeutic services.
- Assisted physicians and nurses with selected treatments, while documenting observations and results of patient encounters in the electronic health record.
- Documented patient history, vital signs, reconciled medications, updated virtual medical records, performed lab/specimen collection, and minor surgical procedures (stitch/staple removal, ear irrigation, wart treatment, medication/vaccination administration), ordered referrals, and conducted telephone consultations for 4,600 patients.
- Oversaw the logistics account and supply inventory budget.
Skills
- Customer service
- Computer skills
- Administrative support
- Schedule management
- Telephone Communication Skills
- Time management
Timeline
Administrative Assistant
Department of Defense
01.2025 - Current
Medical Support Assistant
Department of Defense
07.2023 - 11.2024
Aerospace Medical Technician
U.S Air Force
03.2018 - 09.2022
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