Katherine Patino

• Communicated with vendors to confirm delivery schedules and requirements.
• Provided light janitorial services such as sweeping floors, emptying trash cans, and wiping down surfaces as needed.
• Provided customer service assistance to guests who had questions or needed help navigating the venue.
• Delivered food and beverage orders to designated areas efficiently.
• Assisted kitchen staff with meal preparation and organization.
• Assembled food products according to specifications and safety standards.
• Delivered food orders promptly to tables in a busy restaurant environment.
• Collaborated with kitchen staff to ensure timely meal preparation and delivery.
• Assisted servers by refilling drinks and providing additional table support as needed.
• Delivered food to guests in a timely manner while following safety protocols.
• Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
• Communicated with chefs regarding potential menu changes or specials for the day.
• Informed servers of any special dietary needs or allergies communicated by customers.
• Collaborated with management team on ways to improve service levels within the restaurant.
• Followed proper sanitation guidelines when handling food products.

• Provided exceptional customer service by maintaining clean and organized dining areas throughout the shift.
• Set up and reset tables quickly to prepare for new guests, ensuring a smooth and efficient dining experience.
• Assisted servers with delivering food and beverages, ensuring timely service and guest satisfaction.
• Worked collaboratively with team members to support restaurant operations and enhance guest experience.
• Contributed to a positive team dynamic by offering help to coworkers
• Assisted in restocking supplies, including napkins, condiments, and utensils, to ensure availability.
• Managed and organized dishware and glassware to maintain cleanliness and prevent any breakage.
• Worked efficiently under high-pressure situations, ensuring quick turnarounds and smooth transitions for guests.
• Consistently maintained a positive and friendly attitude while interacting with guests and ensuring they felt valued and cared for.
• Actively supported a team oriented environment by communicating effectively with kitchen staff, servers, and management to optimize workflow.
• Overall I demonstrate excellent multitasking abilities by handling various duties and assisting servers simultaneously.

My experience as a Banquet server, restaurant busser, and server assistant at these locations: The grain, O’rions rooftop, Catch 31 Fish & House Bar, The Marriott (Norfolk and Oceanfront), The Founders Inn, Wesleyan University, Sheraton Hotel (Norfolk and Oceanfront), and the Delta Hotel.

• Prepare banquet halls by setting up tables,chairs, linens, and other necessary equipment, then break down after the event.
• Assist in serving meals and beverages to guests, ensuring timely and efficient service.
• Clear and clean tables, removing used dishes, utensils, and glassware to ensure a neat environment.
• Address guest needs by providing extra napkins, utensils, or other items to enhance their dining experience.
• Regularly check and refill guests' drinks during events or meals to ensure satisfaction.
• Keep service stations stocked with necessary items like plates, glassware, and condiments for smooth operations.
• Support servers by delivering food from the kitchen to the dining area or preparing orders as directed.
• Help create a welcoming atmosphere by interacting with guests and attending to any special requests.
• Follow all health and safety regulations, including food handling, hygiene, and safety procedures.
• Work closely with the entire restaurant or banquet team to provide excellent service and ensure smooth operations.
• Quickly adjust to changing conditions, such as unexpected guest requests or sudden changes in event timing, while maintaining high-quality service.
• Collaborate seamlessly with coworkers to handle high-volume events and busy shifts, offering support wherever needed to ensure smooth operations.
• Maintain a calm, friendly, and professional demeanor, even during busy or stressful situations, to ensure a positive experience for guests and team members alike.