KATHERINE REINA NUNEZ
Alexandria
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist /Certified Optometric Technician
America's Best Contact and Eyeglasses
Woodbridge, VA
05.2023 - 11.2023
- Greeted and assisted customers, providing information about products and services.
- Managed appointment scheduling and maintained organized front desk operations.
- Processed customer transactions efficiently, ensuring accurate billing and payment handling.
- Coordinated communication between staff and customers to enhance service delivery.
- Trained new reception staff on procedures and customer service expectations.
Sales Associate/ Cashier
Champs Sports
Mclean, Virginia
06.2022 - 06.2023
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Enhanced customer engagement through active listening and personalized product recommendations.
Sales Associate/Cashier
American Eagle
Woodbridge, Virginia
10.2021 - 04.2022
- I am responsible for customer service, making sure that they have a memorable time at the store, making sure that they are well taken care of and helping them with any questions and wants they have.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Enforced dressing room rules to prevent vandalism and theft.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Reported damaged items and incorrect pricing to supervisor.
- Helped with purchases and signed customers up for rewards program.
- Counted cash at end of shift and prepared bank deposits.
Cashier
Burlington Coat Factory
Woodbridge, Virginia
06.2021 - 08.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
Receptionist
Diamond Carpet Service
Alexandria, Virginia
01.2021 - 05.2021
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
High school or equivalent -
Freedom High School
Woodbridge, Virginia06.2022
Skills
- Customer Service
- Verbal and written communication
- Organization and Efficiency
- Bilingual
- Multi-tasking strength
- Teamwork and collaboration
- Friendly and outgoing
- Attention to detail
Timeline
Receptionist /Certified Optometric Technician
America's Best Contact and Eyeglasses
05.2023 - 11.2023
Sales Associate/ Cashier
Champs Sports
06.2022 - 06.2023
Sales Associate/Cashier
American Eagle
10.2021 - 04.2022
Cashier
Burlington Coat Factory
06.2021 - 08.2021
Receptionist
Diamond Carpet Service
01.2021 - 05.2021
High school or equivalent -
Freedom High School