Katherine Winder
Norfolk
Summary
With a proven track record at Irenes Home Healthcare, I excel in delivering comprehensive patient support and medication management, ensuring health and safety standards. My ability to engage clients and foster trust significantly enhances patient well-being and progress, embodying a blend of empathetic client engagement and rigorous health care proficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Aide
Irenes Home Healthcare
Portsmouth
11.2024 - Current
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor appointments or other outings in a timely manner.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Accompanied clients on errands such as grocery shopping or going to the post office.
- Ambulated individuals around home, public and medical locations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Engaged with patients and families to provide emotional support and daily living instruction.
Shift Manager
Mcdonalds
Norfolk
05.2013 - 01.2018
- Maintained cleanliness and organization of work area.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Identified needs of customers promptly and efficiently.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Reinforced rules to promote superior employee performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Observed and monitored utilization of equipment.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Recommended opportunities for growth and advancement to motivate employees.
- Conferred with management and subordinates to resolve problems or complaints.
- Helped employees accomplish tasks during peak periods.
- Enforced safety standards throughout the store including proper use of equipment.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between employees or customers in a professional manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Education
Some College (No Degree) - Health Services Management
Norfolk State University
Norfolk, VASkills
- Comprehensive Patient Support
- Medication management
- Health and Safety Guidelines
- Nutritional planning
- Mobility Support
- Client Engagement
Accomplishments
Advanced Studies Diploma from High School
Excelled to Shift Management with Mcdonalds
Certification
Personal Care Aid Certificate
References
References available upon request.
Timeline
Personal Care Aide
Irenes Home Healthcare
11.2024 - Current
Shift Manager
Mcdonalds
05.2013 - 01.2018
Some College (No Degree) - Health Services Management
Norfolk State University
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