Kathleen Horton
Rocky Mount
Summary
Dynamic professional with a strong background in behavior management and customer service. Experienced in enhancing student engagement and fostering a supportive learning environment through effective communication and teamwork.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Paraprofessional
Franklin County High School
Rocky Mount, VA
04.2022 - Current
- Facilitated individualized support for students with diverse learning needs, enhancing engagement and comprehension.
- Implemented behavioral management strategies to promote positive student interactions and classroom environment.
Substitute Teacher
Franklin County Public Schools
Rocky Mount, VA
01.2018 - 04.2022
- Delivered educational instruction across diverse subjects to maintain student engagement and ensure continuity of learning.
- Adapted lesson plans in real-time to meet varying student needs and classroom dynamics effectively.
- Implemented classroom management strategies to foster a positive learning environment and minimize disruptions.
- Collaborated with full-time teachers to support curriculum goals and enhance student understanding of key concepts.
Hotel General Manager
Holiday Inn Express Hotel & Suites
Rocky Mount VA
12.2005 - 10.2014
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Mentored staff on customer service excellence, fostering a positive team environment.
- Analyzed market trends to inform strategic marketing initiatives and promotional campaigns.
East Coast Sales Manager
Roanoke Valley Convention and Visitors Bureau
Roanoke, VA
03.2001 - 01.2005
- Developed strategic partnerships with local businesses to enhance regional tourism initiatives.
- Led sales team in executing targeted marketing campaigns, increasing visitor engagement and attendance.
- Analyzed market trends and competitor activities to refine sales strategies and improve outreach efforts.
- Trained and mentored junior sales staff, fostering a collaborative environment and enhancing performance metrics.
Sales Manager
Doubletree Guest Suites
Charlottesville, VA
10.1997 - 03.2001
- Led sales strategy development and execution to enhance revenue growth.
- Oversaw daily operations of the sales department, ensuring efficiency in processes.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Passenger Services Assistant
Air Transport Association of America
Washington DC
06.1994 - 09.1997
- Established and managed agreements with airlines to optimize passenger travel arrangements.
- Updated and maintained agreements to support operational efficiency and legal standards.
Education
High School Diploma -
Albert Einstein High School
Kensington, MDAssociate of Science - Communications
Barton College
Wilson, NCSkills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Guest complaint resolution
- Guest relations management
- Staff scheduling
- Financial reporting
- Bank reconciliation
- Bookkeeping
- Payroll processing
Accomplishments
- Supported several classroom teachers in implementing a developmentally-appropriate curriculum for special need students.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Supervised team of 30+ staff members.
- Increased team efficiency through continuous process improvements.
Certification
- CMP - Certified Meeting Planner
- CHA - Certified Hotel Administrator
Timeline
Paraprofessional
Franklin County High School
04.2022 - Current
Substitute Teacher
Franklin County Public Schools
01.2018 - 04.2022
Hotel General Manager
Holiday Inn Express Hotel & Suites
12.2005 - 10.2014
East Coast Sales Manager
Roanoke Valley Convention and Visitors Bureau
03.2001 - 01.2005
Sales Manager
Doubletree Guest Suites
10.1997 - 03.2001
Passenger Services Assistant
Air Transport Association of America
06.1994 - 09.1997
High School Diploma -
Albert Einstein High School
Associate of Science - Communications
Barton College