Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Lindsey

Richmond

Summary

Dynamic Senior EHR Support Analyst with extensive experience at HCA ITS Field Operations with Meditech, excelling in access management and incident resolution. Proven track record in enhancing user satisfaction through effective troubleshooting and application support. Skilled in ITIL processes and committed to continuous improvement, fostering collaboration across teams to drive successful outcomes.

Overview

2026
2026
years of professional experience

Work History

Senior EHR Support Analyst

HCA ITS Field Operations
2018 - Current

EHR Analyst II for Capital Division with Primary Focus on User Access (division not facility based).

  • Processing ESAF bridge errors and Esaf modification requests (user access).
  • Template management for Esaf (Meditech access templates).


Processing Service Central Tickets for the division

  • Assisted in troubleshooting technical issues for end-users, ensuring prompt resolution and user satisfaction.


Involved with Meditech system testing for Enhancements and System Bug/fix releases.

  • EBCD Standardization (HCA standardized documentation).
  • Meditech Service Releases
  • Management of NUR Module dictionaries


2023 promoted to Senior EHR Support Analyst

EHR Support Analyst II

HCA ITS Field Operations
2015 - 2018

EHR Analyst II, located at the Capital Division Service desk

  • Provided technical support to end-users, resolving issues efficiently and effectively.
  • Assisted in troubleshooting hardware and software problems, for end-users.

Consulting EHR Analyst for EDM

HCA ITS Field Operations
2012 - 2014

Was Lead analyst for implementation of EDM Module

  • Assisted with Build and Training for the EDM module for the division


Heavily involved with ED Dashboard troubleshooting for ED throughput.

EHR Support Analyst

HCA CJW Medical Center/ITS Field Operations
1995 - 2012

Facility analyst for CJW Medical Center for the implementation of Meditech.

  • Involved with NUR dictionary build, Screen creation and management for Patient Care documentation.
  • Training of End Users for both the initial implementation of Meditech, and subsequently for New hire orientation/training twice monthly for the facility.


Heavily involved with PCI Module, training of Physicians and their office staff.


CJW was a Pilot facility for EDM Implementation.

  • EDM Dictionary build and Training of Staff

Registered Nurse

CJW Chippenham Medical Center
1985 - 1995

Worked as an Inpatient RN for Direct Nursing Care of Patients.

Education

Associate of Science - Nursing

John Tyler Community College
Chester, VA
01-1985

Skills

  • Support ticketing systems
  • Application support
  • Incident management
  • Access management
  • ITIL processes

Timeline

Senior EHR Support Analyst

HCA ITS Field Operations
2018 - Current

EHR Support Analyst II

HCA ITS Field Operations
2015 - 2018

Consulting EHR Analyst for EDM

HCA ITS Field Operations
2012 - 2014

EHR Support Analyst

HCA CJW Medical Center/ITS Field Operations
1995 - 2012

Registered Nurse

CJW Chippenham Medical Center
1985 - 1995

Associate of Science - Nursing

John Tyler Community College
Kathleen Lindsey