Kathleen Machado
Stafford
Summary
I am self-motivated and a self-starter in all areas of my life. I strive for professionalism with a compelling and positive work ethic. With my background and training in Law enforcement, it will show integrity and hard work to complete tasks given and attention to detail. I also bring great communication skills to interact with teams and customers with goals to achieve daily.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Police Officer
Aquia Harbour Police Department
10.2022 - Current
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Assisted and managed Police attendance and requests as a Public Information Officer for the Police Department for events within Aquia Harbour.
Inside Sales Specialist
Never Idle, LLC
05.2017 - 01.2019
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Created and updated customer accounts with relevant information.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Logged call information and solutions provided into internal database.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Kept records of calls placed and charges incurred.
- Skilled at working independently and collaboratively in a team environment.
Independent Dance and Fitness Instructor
Self-employeed
01.2002 - 01.2019
- Created unique choreography for classes.
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Provided tips on course safety and watched students for signs of fatigue and injury.
- Kept class areas clean, neat and free of distractions.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Implemented new and creative exercise routines to keep participants motivated.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Provided emergency first aid and CPR as needed.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Assisted with marketing and promoting of classes and services.
- Used music to motivate and energize classes.
- Promoted fitness classes to boost gym attendance.
- Counseled participants on nutrition to help reach fitness goals.
- Planned routines for recitals and performances.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Created and implemented creative dance routines for different projects.
- Choreographed dance routines appropriate for age group and skill level for ballet, tap and jazz classes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
JKD Rose Cut Mine Hair Salon
01.2014 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Current - Sports And Health Science
American Military University
High School Diploma -
Wausau West High School
Wisconsin2004
Skills
- Traffic Laws
- Criminal Investigations
- Community Relations
- Emergency Response
- Law Enforcement
- Report Writing
- Social Media and Promotions
- Customer Service
- Operations Management
- Documentation and Reports
- Data Entry Experience
Accomplishments
- Achieved a Law Enforcement Basic Certification at the Rappahannock Criminal Justice Academy.
- Earned the Physical Fitness Award at Law Enforcement Basic
Certification
- Certified Law Enforcement Officer, Rappahannock Regional Criminal Justice Academy
- CPR and First Aid Certified
- Mental Health First Aid
- Community Policing
- Business to Business Sales
- Early Child Care(SIDS and Children's Nutrition)
- Crisis Intervention Training
- Suspects in medical distress
- Battle Ropes coaching
Timeline
Police Officer
Aquia Harbour Police Department
10.2022 - Current
Inside Sales Specialist
Never Idle, LLC
05.2017 - 01.2019
Receptionist
JKD Rose Cut Mine Hair Salon
01.2014 - 02.2015
Independent Dance and Fitness Instructor
Self-employeed
01.2002 - 01.2019
Current - Sports And Health Science
American Military University
High School Diploma -
Wausau West High School
- Certified Law Enforcement Officer, Rappahannock Regional Criminal Justice Academy
- CPR and First Aid Certified
- Mental Health First Aid
- Community Policing
- Business to Business Sales
- Early Child Care(SIDS and Children's Nutrition)
- Crisis Intervention Training
- Suspects in medical distress
- Battle Ropes coaching
Similar Profiles
Kathleen ZayedKathleen Zayed
911 Dispatcher at Indian Harbour Beach Police Department911 Dispatcher at Indian Harbour Beach Police Department
Angela WilsonAngela Wilson
Property Management Assistant at Carriage Pointe Of AquiaProperty Management Assistant at Carriage Pointe Of Aquia
Colin KnightColin Knight
Real Estate Salesperson at Aquia Realty Inc.Real Estate Salesperson at Aquia Realty Inc.