Kathleen Pullen
Oakton,VA
Summary
Dynamic property management professional with a proven track record at Snyder Properties, LLC, excelling in tenant relations and maintenance coordination. Recognized for enhancing tenant satisfaction and achieving high occupancy rates through effective marketing strategies. Strong organizational skills and a customer service focus drive successful lease negotiations and financial budgeting.
Overview
32
32
years of professional experience
Work History
Assistant to the Property Manager
Snyder Properties, LLC
01.2013 - Current
- Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
- Organized community events for residents, fostering a sense of belonging within the property environment.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of the property.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Fleet Administrator
Thrifty Car Rental
06.1993 - 06.2000
- Coordinated efforts between multiple departments to ensure seamless integration of 9000+ new vehicles annually into the existing fleet infrastructure.
- Collaborated with senior management to develop strategic plans for fleet expansion and replacement cycles based on budget constraints and operational needs.
- Ensured compliance with all regulations by maintaining accurate records of vehicle inspections, registrations, and insurance policies.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Proactively identified and solved complex problems that impacted management and business direction.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
Tag & Title Clerk
Don Beyer Motors
01.2000 - 10.2006
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted Virginia Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
Skills
- Customer service focus
- Strong organization
- Rent collection
- Building inspections
- Marketing and advertising
- Maintenance coordination
- Basic accounting
- Meeting coordination
- Lease administration
- Exceptional oral and written communication skills
- Lease renewals
- Tenant relations
- Property inspections
- Tenant and eviction laws
- Adaptable
- Property tours and inspections
- Maintenance
- Property management
- Grounds maintenance
- Financial budgeting and reporting
- Apartment maintenance
- Preventive Maintenance
- Administrative support
- Valid Virginia driver's license
- Payment collection
- Building operations
- Skilled multi-tasker
- Fair housing compliance
- Landscaping and grounds maintenance
- Unit vacancies
- Fast learner
- Problem-solving
- Accounting and bookkeeping
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
Timeline
Assistant to the Property Manager
Snyder Properties, LLC
01.2013 - Current
Tag & Title Clerk
Don Beyer Motors
01.2000 - 10.2006
Fleet Administrator
Thrifty Car Rental
06.1993 - 06.2000
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