KATHLEEN LAURA SHORTT
Richmond
Summary
Sales professional who specializes in customer retention and building long lasting relationships with clients. Known for excellent communication skills and reliability in driving revenue growth. Best in front facing positions. Skilled in training new employees and creating a collaborative environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Club Pilates Ridge
01.2024 - Current
- Welcomed members into studio and handled check-in for up to 100 members per day
- Handled all customer service concerns related to finances, memberships, and technical issues
- Increased revenue through member retention and persuasive sales tactics
- Trained new sales associates and fostered a collaborative work environment
- Arranged retail and updated inventory system for mass shipments
- Managed studio social media platforms (Instagram/Facebook)
Certified Instructor
Arthur Murray Dance Centers
09.2022 - 09.2023
- Led private and group dance classes for an average of 50 students per week
- Primarily assigned to new student lessons with an emphasis on program extensions
- Managed front desk duties including answering phone calls, taking payments, scheduling appointments, responding to inquiries, and registering new students
- Developed social media presence by advertising the studio and creating a sense of community amongst students
Company Manager
RWS Entertainment
11.2021 - 01.2022
- Led a cast of 47 individuals in Gaylord Nationals "I Love Christmas Movies" Immersive Entertainment Experience
- Facilitated an encouraging and inviting work environment
- Worked in tandem with venue management to oversee the project, cultivating proficient communication and problem solving skills
- Addressed and organized audiences of up to 5,000 guests per day
- Served as liaison between the cast and RWS Production Manager
- Crisis solved during global pandemic and organized Covid testing and health check-ins for employees
Education
Bachelor of Arts - Musical Theatre
James Madison University
Harrisonburg, VA05.2020
Skills
- Customer Service (3 years)
- Social Media Management (3 years)
- Leadership (3 years)
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate
Club Pilates Ridge
01.2024 - Current
Certified Instructor
Arthur Murray Dance Centers
09.2022 - 09.2023
Company Manager
RWS Entertainment
11.2021 - 01.2022
Bachelor of Arts - Musical Theatre
James Madison University
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