Katie Anne Maverick
Virginia Beach,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Alcoholic Beverage Control
10.2024 - 04.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Developed and maintained knowledge of current sales and promotions.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Deescalated angry or irate customers
- Responsible for opening & closing store and responsibilities associated with each.
- Ensured associates till was correct and had adequate supply for next day.
- Ensured safe was counted and correct with every shift.
- Made nightly deposits of daily sales and transported them to the bank.
- Completed daily/nightly paperwork and uploaded it to correct systems
Merchandising Sales Associate
Lowes Home Improvment
03.2020 - 05.2024
- Responsible for enhancing the customer shopping experience by ensuring merchandise is displayed effectively, accurately priced, and easy to locate. This role involves creating appealing product displays, verifying product information, and assisting customers with their needs. It also includes maintaining a clean and safe store environment and collaborating with the Merchandising Services team to implement strategies for showcasing products.
- Assigned Point of Contact when manager was out. Supervised team and ensured daily assignments/projects were completed correctly and in a timely manner. Handled communication between the store manager and my supervisor during that time.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted with training new hires
Financial Crimes Specialist II
Wells Fargo
07.2018 - 09.2019
- As a member of the Risk Operations and Fraud Prevention Service team, I assist to develop and provide secure and reliable prevention and investigation of claim services to protect Wells Fargo and their customers while working in a fast paced production oriented call center.
- Utilization of several online computer systems and communication devices.
- Proficient with Microsoft Office products and applications.
Range Safety Officer
Safeside Tactical Range and Training
09.2017 - 09.2018
- Oversaw the lives and safety of others and property, facilitated education on proper fundamentals and weapons handling for staff and customers.
- Incorporated mindset with proper shooting and weapon clearing techniques.
- Diagnosed and secured weapon malfunctions.
- Aligned customers with firearms best suited for their lifestyle and ability to appropriately handle.
- Recruited and trained civilians on legalities and mindset understanding of conceal carry operations in public.
Deputy Sheriff
Roanoke County Sheriff's Office
05.2016 - 12.2017
- Executed foot patrols within area of operations to ensure command and control.
- In-process of inmates, transportation of incarcerated from several locations within and outside facility.
- Investigation of incidents and crimes along with proper handling of evidence and chain of custody.
- Utilization of judgement for arrests and testaments within the courtroom.
- Advised shift lead of unauthorized activities and conduct throughout the inmates.
Police Officer
Roanoke County Police Department
06.2012 - 05.2016
- Executed foot and roving patrols within area of operations to ensure command and control.
- Initiated communications within the community and established a rapport with the local populace.
- Advised shift lead and fellow officers of situations and assisted fellow officers when necessary.
- Enforced law and order through routine traffic stops, court testimonies, and criminal arrests.
- Responded to emergencies both on and off duty and provide aid to fellow officers and civilians alike.
- Search and seizure of personnel and property.
- Interviews of suspected criminals, and witnesses.
- Writing reports, and evidence gathering ensuring proper chain of custody and ensuring proper and truthful testimonies in court.
Education
Associates - Criminal Justice
Virginia western community college
Roanoke, VA01.2011
Bachelors of Science - Nursing
Jefferson College of Health Sciences
Roanoke, VA08.2009
Skills
- Law Enforcement
- Deputy Sheriff
- Interviewing
- Interrogation
- Tactical Training
- Taser Operation
- Patrol Rifle Operation
- Less Lethal Weapons
- Intox EC/IR II Operation
- Crisis Intervention Training
- Evidence Recovery
- Loss prevention
- Tactful conflict resolution
- Verbal and written communication
- Stress management
- Mentoring and training
Leadership Experience
Took initiative above other officers to ensure proper transportation to a medical treatment facility for an elderly female for mental evaluation. Executed lifesaving techniques and directed nursing staff in the life management and revitalization of a patient.
Communication Skills
Verbal and written communication through Microsoft applications, police radios, cell phones, and legal testimonies. Effective and proper communication with language barriers and high stress situations.
Certification
- Graduated from Roanoke County Police Academy
- Certified in K9 Search & Rescue Wilderness Detection (Live Air Scent)
Timeline
Lead Sales Associate
Alcoholic Beverage Control
10.2024 - 04.2025
Merchandising Sales Associate
Lowes Home Improvment
03.2020 - 05.2024
Financial Crimes Specialist II
Wells Fargo
07.2018 - 09.2019
Range Safety Officer
Safeside Tactical Range and Training
09.2017 - 09.2018
Deputy Sheriff
Roanoke County Sheriff's Office
05.2016 - 12.2017
Police Officer
Roanoke County Police Department
06.2012 - 05.2016
Associates - Criminal Justice
Virginia western community college
Bachelors of Science - Nursing
Jefferson College of Health Sciences
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